Joya Evans
1323 Crowne Reserve Drive
Summary
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Dr.Ford
Birmingham, AL
03.2025 - 05.2025
- Assisted with patient intake and documentation to streamline office procedures.
- Administered immunizations and performed routine lab tests, ensuring compliance with health regulations.
- Coordinated patient scheduling and follow-up appointments to enhance clinic efficiency.
- Maintained accurate medical records using electronic health record (EHR) systems for improved data management.
Customer Experience Associate III
Conduent
Remote
06.2023 - 02.2024
- Answering 50 - 55 inbound calls daily related to insurance benefits and eligibility.
- Processing claims in real time, and initiating prior authorizations and referrals for medical and pharmacy.
- Fulfilling refill prescriptions requests, and providing overrides for denied pharmacy claims.
- Helping advocates troubleshoot technical issues regarding online accounts as well as making sure everything is functioning properly.
- Coordination of benefit updating/ disputing for members needing other insurance investigations.
- Handling billing discrepancies and processing payments regarding members for copay’s, premiums, and medications.
Front Desk Associate
Riverdale Elementary School
Riverdale, GA
08.2022 - 08.2023
- Managed front desk operations, ensuring efficient visitor check-in and communication.
- Assisted with daily administrative tasks, enhancing office organization and workflow efficiency.
- Implemented scheduling systems for appointments and meetings, improving time management for staff.
- Provided exceptional customer service to students, parents, and staff, fostering a welcoming environment.
Education
Associate Medical Assistant - Medical
Fortis College
Birmingham, AL06.2025
High School Diploma - undefined
Huffman High School
01.2017
Skills
- Active listening and empathy in customer interactions
- Verbal and written communication skill
- Strong problem solving skills
- Ability to be self motivated and adept at time management in a remote setting
- Detail oriented
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Data entry
- Phlebotomy
- Electronic health records
- Electronic medical records
Remote Work Setup
Reliable high speed internet connection with a dedicated office space and quiet environment.
Timeline
Medical Assistant
Dr.Ford
03.2025 - 05.2025
Customer Experience Associate III
Conduent
06.2023 - 02.2024
Front Desk Associate
Riverdale Elementary School
08.2022 - 08.2023
High School Diploma - undefined
Huffman High School
Associate Medical Assistant - Medical
Fortis College