Karen A. Saucedo
Dallas,Tx
Summary
Aspired to secure a bilingual position in a progressive and respected firm, utilizing educational qualifications and skills to drive employer success and advance career development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
SEG Management
Mesquite, TX
01.2022 - 02.2026
- Streamlined sanitization, restocking, and organization of exam rooms and medical equipment.
- Collected and documented patient medical history, medication details, symptoms, and allergies.
- Assisted in conducting lab tests for patient samples. Prepared requisition forms for testing. Collected nasal swabs from patients.
- Assisted patients in navigating to exam rooms. Addressed inquiries from patients regarding procedures. Prepared examination areas for physician assessments.
- Oversaw vaccine distribution and administration processes to ensure community health and safety.
- Facilitated patient procedures by collaborating with physicians to ensure optimal care delivery.
- Executed comprehensive medical records management, including filing, organizing, and scanning documents.
- Oversaw execution and participation in state vaccine audits.
- Coordinated scheduling of appointments and follow-ups, optimizing clinic workflow and patient flow management.
Call Center Representative
Tiny Teeth Pediatric Dentistry
Mesquite, TX
10.2019 - 01.2022
- Facilitated patient reception and ensured a welcoming environment.
- Facilitated appointment scheduling and confirmation while delivering outstanding customer service.
- Utilized Dentrix software to accurately assign patients to appropriate providers.
- Validated Medicaid and Medicare eligibility for clients.
- Executed in-network private insurance PPO verification processes to ensure patient eligibility.
Caregiver
Sheranda’s Playhouse
Dallas, TX
08.2017 - 09.2019
- Supervised and ensured the well-being of children aged 0-13.
- Ensured safety and educational integrity within play environments.
- Guided children in developing healthy eating, resting, and toilet habits.
- Ensured children's safety through vigilant observation and monitoring practices.
- Managed incoming calls related to Child Care Assistance inquiries.
Receptionist
Nogales Produce Inc.
Dallas, TX
01.2016 - 11.2016
- Cultivated customer and buyer engagement through proactive and welcoming interactions.
- Clarified and communicated company policies to ensure employee understanding.
- Facilitated scheduling of meetings with executives and management to enhance strategic communication.
- Managed organization and distribution of checks to ensure timely processing.
- Completed comprehensive four-week training program in payroll department operations.
- Assisted with booking and inventory management tasks. Supported department operations by coordinating schedules and resources. Contributed to maintaining accurate inventory records.
- Oversaw order processing and invoice filing for sales transactions.
Sales Representative & Store Manager
T-Mobile
Dallas, TX
06.2013 - 12.2015
- Initiated career as Sales Representative for T-Mobile, transitioning to Boost Mobile and Sprint under single ownership.
- Facilitated communication and collaboration in multiple languages.
- Demonstrated exceptional customer service and leadership capabilities to enhance team performance.
- Managed store inventory and purchase processes to ensure optimal stock levels.
- Facilitated employee performance by providing guidance and support in daily responsibilities.
- Compiled and finalized opening and closing reports to ensure accurate financial tracking.
- Oversaw financial management processes to ensure fiscal responsibility.
Medical Assistant
Rhino/Ivory Medical
Dallas, TX
05.2021 - 06.2021
- Assisted in organizing COVID-19 vaccine distribution at Fair Park grounds. Supported community health initiatives by facilitating drive-thru vaccination services. Collaborated with team members to ensure smooth operations during vaccination events.
- Adhered to COVID-19 safety guidelines and protocols to ensure workplace health and safety.
- Assisted patients with check-in process and confirmed identities. Helped maintain accurate patient records. Provided support to healthcare staff in managing patient flow.
- Facilitated effective communication and demonstrated appropriate actions to enhance patient relationships.
- Entered patient information into Dallas County portal for COVID-19 vaccine administration.
- Managed inventory of vaccine supplies to ensure readiness for administration.
- Completed accurate documentation of patients' vaccine cards, including lot number, manufacturer, injection site, administration date, and healthcare professional credentials.
- Maintained a sanitized working area. Assisted in accurately reporting inventory of administered vaccines. Supported administration of Pfizer, Moderna, and Johnson & Johnson vaccines for first and second doses.
Education
Medical Assistant - Medical Assisting Program
El Centro College
Dallas, TX06.2021
High School Diploma - Medical Assistant
H. Grady Spruce Highschool
Dallas, TX01.2021
Skills
- Facilitated organizational tasks to support team productivity and workflow
- Applied clinical skills to enhance patient outcomes and support healthcare team objectives
- Leveraged bilingual proficiency in English and Spanish to enhance collaboration and customer interactions
- Enhanced customer satisfaction through effective communication and problem-solving skills
- Applied medical terminology to support clinical operations and improve patient care
- Utilized strong listening and communication abilities to enhance team interactions and knowledge sharing
- Utilized effective research skills to enhance problem-solving and decision-making processes
- Executed multiple responsibilities simultaneously while maintaining focus on high-priority objectives
- Oversaw the effective use of Microsoft Office Suite to enhance team productivity Championed the integration of Microsoft Excel for data analysis and reporting Guided colleagues in utilizing Microsoft Word for professional documentation
- Utilized Dentrix to enhance patient record management and streamline office operations
- Utilized Epic software to streamline workflows and improve data management
- Facilitated patient care and administrative functions to enhance service delivery
- Developed and delivered comprehensive infection control training programs to promote safe practices in healthcare settings
- Oversaw insurance verification processes for Medicaid, CHIP, and United Healthcare Led initiatives to enhance accuracy in insurance coverage assessments Coordinated with cross-functional teams to improve client service delivery
Certification
- American Red Cross CPR/BLS Certified
- Agrilife Certificates SIDS Certification
SCHOOL
- Child Abuse
- Brain Development
- Nutrition
- Assistance and Care for Children with Special Needs
- Abusive Head Trauma
- Shaken Baby Syndrome
- Safety Facility Management Techniques
- Emergency Preparedness
- Safety Facility Management and Protocol During Covid-19
Additional Information
- Agrilife Certificates: SIDS Certification, Child Abuse, Brain Development, Nutrition, Assistance and Care for Children with Special Needs, Abusive Head Trauma, Shaken Baby Syndrome
Timeline
Medical Assistant
SEG Management
01.2022 - 02.2026
Medical Assistant
Rhino/Ivory Medical
05.2021 - 06.2021
Call Center Representative
Tiny Teeth Pediatric Dentistry
10.2019 - 01.2022
Caregiver
Sheranda’s Playhouse
08.2017 - 09.2019
Receptionist
Nogales Produce Inc.
01.2016 - 11.2016
Sales Representative & Store Manager
T-Mobile
06.2013 - 12.2015
Medical Assistant - Medical Assisting Program
El Centro College
High School Diploma - Medical Assistant
H. Grady Spruce Highschool