Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyann Garland

Bronx,NY

Summary

Dedicated and versatile healthcare and administrative professional with 4+ years of experience in patient care, customer service, front desk operations, scheduling, and administrative support. Skilled in maintaining accurate records, communicating with patients and healthcare teams, managing multiple priorities, and providing compassionate, professional service. Reliable, organized, and adaptable with a strong commitment to patient satisfaction, safety, and quality care.

Overview

6
6
years of professional experience

Work History

Phlebotomist

Nao Medical
05.2026 - 09.2026

Phlebotomist

  • Collect blood specimens from patients using venipuncture and capillary techniques.
  • Verify patient identity, test orders, and specimen requirements to ensure accurate collection.
  • Properly label, process, handle, and transport blood and other laboratory specimens.
  • Prepare patients for blood draws, explain procedures, and provide reassurance to reduce anxiety.
  • Follow infection-control, safety, and specimen-handling procedures.
  • Maintain accurate patient records and documentation.

Home Health Aide

Sheraton Caregivers
06.2023 - 05.2024
  • Provide compassionate, person-centered care and support to individuals with developmental and/or intellectual disabilities.
  • Assist clients with activities of daily living, including personal hygiene, dressing, grooming, meals, and medication reminders as permitted.
  • Support individuals with community integration, social activities, appointments, and recreational activities.
  • Promote independence, dignity, safety, and quality of life while respecting each individual’s preferences and needs.
  • Monitor clients’ physical and emotional well-being and report changes or concerns to supervisors and healthcare professionals.
  • Maintain accurate documentation, daily progress notes, incident reports, and service records.
  • Follow individualized service plans, safety procedures, and organizational policies.
  • Communicate effectively with clients, families, coworkers, and care teams.

Direct Support Professional

Soloh Partners And Care
10.2020 - 02.2022
  • Provide compassionate, person-centered care and support to individuals with developmental and/or intellectual disabilities.
  • Assist clients with activities of daily living, including personal hygiene, dressing, grooming, meals, and medication reminders as permitted.
  • Support individuals with community integration, social activities, appointments, and recreational activities.
  • Promote independence, dignity, safety, and quality of life while respecting each individual’s preferences and needs.
  • Monitor clients’ physical and emotional well-being and report changes or concerns to supervisors and healthcare professionals.
  • Maintain accurate documentation, daily progress notes, incident reports, and service records.
  • Follow individualized service plans, safety procedures, and organizational policies.
  • Communicate effectively with clients, families, coworkers, and care teams.

Education

High School Diploma -

Academy For Scholarship And Entrepreneurship
Bronx

Skills

    Patient & Customer Service Front Desk Operations Appointment Scheduling Data Entry Electronic Health Records (EHR) Medical Documentation Patient Intake & Registration Medical Terminology Vital Signs HIPAA Compliance Infection Control Patient Safety Activities of Daily Living (ADLs)

Timeline

Phlebotomist

Nao Medical
05.2026 - 09.2026

Home Health Aide

Sheraton Caregivers
06.2023 - 05.2024

Direct Support Professional

Soloh Partners And Care
10.2020 - 02.2022

High School Diploma -

Academy For Scholarship And Entrepreneurship
Joyann Garland