Joyce Aguayo
Yucaipa,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Client-focused Eligibility Worker with a background in authorizing expenditures for eligible benefits recipients. A determined employee with over 30 years spent coordinating application processes to meet required timeframes. Offering dynamic administrative and time management talents.
Overview
30
30
years of professional experience
Work History
Eligibility Worker II
San Bernardino County
05.2014 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Residential Real Estate Agent
California Dream Real Estate
11.2013 - 05.2014
- Boosted client satisfaction by providing timely market analysis and personalized property recommendations.
- Increased sales volume by building strong relationships with clients and understanding their unique needs.
- Negotiated favorable contract terms for clients, resulting in successful real estate transactions.
- Streamlined the home buying process by effectively coordinating with mortgage brokers, inspectors, and attorneys.
- Generated new business through strategic networking efforts at local events and social media platforms.
- Maximized property exposure by utilizing advanced marketing techniques, including professional photography and targeted advertising campaigns.
- Enhanced client retention rate through exceptional customer service and consistent follow-up communication.
Eligibility Worker II
San Bernardino County
05.1994 - 11.2013
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
Education
Real Estate License
Allied Real Estate
Anaheim, CA11.2013
GED -
Northview High School
Covina, CA06.1984
Skills
- Written and verbal communication
- Application processing
- Appointment Scheduling
- Policy Knowledge
- Applicant Interviews
- Telephone Etiquette
- Assertiveness
- Proficient in CMS, J-NET, Cal Saws and MEDS
- Cross-cultural sensitivity
- Proficient in Imaging and VDI
Accomplishments
- Microsoft Excel Proficient
- Multi line phone operations
- Office equipment fax, Copy ,scan and imaging
- Excellent Customer Service Award
- 30 years Customer Service Experience
Additional Information
I have 30 years experience in customer service , I have worked multiple aid categories such as Medi-cal , Childcare the Customer Service Center in San Bernardino. I worked out station for Medi-cal and floater for Child Care. My expertise is Foster Care, I have experience in Kin-Gap, Foster Care carrier and Intake I have also been a floater for Foster Care. I am proficient in the Children and Family Service programs of CMS and J-NET , I also have extensive experience with Cal Saws and MEDS. I have trained several new employees over the years and have completed several trainings on special programs such as SIA flips and EC/ARC programs. I enjoy learning new programs and excelling in what I've learned. Thank you for your time and consideration.
Timeline
Eligibility Worker II
San Bernardino County
05.2014 - Current
Residential Real Estate Agent
California Dream Real Estate
11.2013 - 05.2014
Eligibility Worker II
San Bernardino County
05.1994 - 11.2013
Real Estate License
Allied Real Estate
GED -
Northview High School