Joyce Bell
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Account Examiner III
Texas Workforce Commission
Shenandoah, TX
11.2017 - Current
- Establish employment tax liability, open and close employer tax accounts, and ensure employers comply with TUCA.
- Perform frequent telephone contact to obtain information necessary to resolve account problems, answer questions, and provide quality customer service.
- Responds to a heavy workload of telephone calls, and electronic mail from employers or their representatives.
- Prepare employer quarterly reports or make adjustments as necessary and assist in preparing tax forms.
- Examine Unemployment Insurance Tax records of employers to secure collection of past-due taxes and related amounts.
- Collection trainer for Houston Region.
- Investigate block claims and provide wage information to the Unemployment Insurance Support and Customer Service Department.
- Conduct 40-45 unemployment tax audits of small, mid-sized, and large business entities per year to ensure compliance with the Texas Unemployment Compensation Act (TUCA). These efforts included, but were not limited to, reviewing tax filing for accuracy, and completeness of compliance issues; and auditing accounting records such as payroll and disbursement journals, general ledgers, profit and loss statements, bank statements, and federal filings.
- Perform a variety of skip-tracing techniques and investigations.
- Proficient in Excel and Microsoft Word.
- Remote work.
Woodforest National Bank
Teller Services
Shenandoah, TX
04.2017 - 10.2017
- Welcomed customers and offered pleasant service during the entire transaction.
- Identified customer financial needs, goals, and objectives and offered appropriate financial products to suit needs.
- Maintained confidentiality of bank records, transactions and customer information.
- Developed strong relationships with customers to ensure repeat business.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Retail Account Executive
AT&T Mobility
Pine Bluff, AR
05.2000 - 06.2016
- Develops and implements wireless sales and marketing programs for retail agent accounts.
- Develop and implement programs to train retail agent employees on effective sales, retention strategies, and reputation expectations.
- Drive sales activity to meet/exceed assigned retail agent accounts.
- Conduct regular sales meetings with retail agent leaders.
- Tracks and reports production by establishing reporting procedures, and providing to agents.
- Meet or exceed area sales by coaching, developing, motivating, and encouraging the team.
- Assist with conflict resolution between retail agents and customers.
- Travel up to 90% of the time, with a module up to 20 stores bi-weekly.
- Perform & Provide critical market feedback to ARSM and Owners after each store visit.
- Proficient in excel, Microsoft word, and PowerPoint.
Education
Associate of Applied Science - Accounting And Business Management
Southeast Arkansas College
Pine Bluff, AR12-2011
Skills
- Strong work ethic
- Communication Skill
- Problem-Solving Skills
- Teamwork
- Adaptability
- Customer service
- Planning
- Initiative
- Documentation Review
- Local filing requirements knowledge
- Presentation Skills
- Confidential records management
- Confidentiality
- Claims Handling
- Policy interpretation knowledge
- Claims investigations
- Time Management
- Multi-Tasking
- Audit procedures, internal and external
- Collection Trainer and mentoring
- Microsoft Word and Excel Spreadsheet
Accomplishments
- Acknowledge numerous times for exceptional customer service.
- Acknowledge numerous times in sales.
Reference upon request
Reference upon request
Timeline
Account Examiner III
Texas Workforce Commission
11.2017 - Current
Woodforest National Bank
Teller Services
04.2017 - 10.2017
Retail Account Executive
AT&T Mobility
05.2000 - 06.2016
Associate of Applied Science - Accounting And Business Management
Southeast Arkansas College