Joyce Bridges
Mobile,AL
Summary
Detail-oriented professional with 17+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer needs assessment. Aiming to leverage my skills to successfully fill the Part-time Employment role at your company. Friendly with passion for providing excellent customer service and facilitating guest satisfaction.
Overview
22
22
years of professional experience
Work History
Front Desk Clerk
Boys And Girls Club
09.2020 - 09.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered multi-line phone system and enthusiastically greeted callers.
- Supported event planning efforts by providing logistical assistance, coordinating meeting spaces, and arranging catering services.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Developed and maintained positive relationships with guests for satisfaction.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Customer Service Representative
Sears
05.2014 - 01.2018
- Support customers in placing product orders & addressing any concerns
- Sell products to retail customers
- Evaluating customer needs and recommending additional products
- Call Center Environment
Customer Service Representative
AT & T
09.1999 - 01.2013
- Support customers in starting new services and upgrading existing services
- Sold telecommunication services to residential customers by evaluating their needs and recommending appropriate Bellsouth products and services
- Relationship & Solution Sales
- Customer needs analyst
- Planning and organizing Developed and maintained analytical analyst documents for office performance
- Met monthly sales objectives
- Quickly and effectively solve customer challenges
- Customer Bill Explanation
- Maintain satisfaction records, constantly seeking new ways to improve customer service
- Multiple Software used to complete customer request
Education
Completed coursework towards Sociology General Studies -
Bishop State Community College
Mobile, AL03.1980
Skills
- Basic computer skills
- Microsoft Word and Excel
- Problem-solving skills
- Hospitality services
Timeline
Front Desk Clerk
Boys And Girls Club
09.2020 - 09.2021
Customer Service Representative
Sears
05.2014 - 01.2018
Customer Service Representative
AT & T
09.1999 - 01.2013
Completed coursework towards Sociology General Studies -
Bishop State Community College