Eunice Horstman
Liberty Hill,TX
Summary
Bilingual advocate with expertise in crisis intervention and client advocacy. Proven ability to enhance operational efficiency and foster community collaboration, contributing to improved services for underserved populations.
Overview
32
32
years of professional experience
Work History
Front Desk Clerk
Rescue Mission of El Paso
El Paso, TX
01.2025 - 01.2026
- Provided information about programs and services offered by the organization to incoming residents.
- Enforced policies and procedures to increase efficiency.
- Process intakes, verify client identification and assigned beds.
- Ensure the residents basic needs are met.(Capacity 175)
- Monitor security cameras
- De-escalate conflicts using trauma informed care
Advocate
Nuevas Raices
El Paso, TX
07.2023 - 01.2026
- Collaborated with community organizations to provide legal education and support services to underserved populations and asylum seekers.
- Provided free legal clinics and provided help with work permits and fees. (1000+ individuals)
- Sworn Translator
Migrant Advocate
Rescue Mission of El Paso
El Paso, TX
07.2023 - 01.2025
- Managed facility planning, bed assignments and daily operations. Maintained their safety and privacy. (100-530 migrants)
- Intakes conducted upon arrival.
- Assisting asylum seekers with guidance to local non-profit organizations and official state resources.
Guardianship Specialist
LULAC Project Amistad
El Paso, TX
01.2007 - 12.2019
- Appointed by the Probate Court to manage the personal affairs and maintain health care for incapacitated adults. Caseload of 30 individual.
- Completed investigations and psychosocial assessments presented as evidence in guardianship hearings.
- Maintainer detailed records regarding client interactions and case progress.
Advocate
Opportunity Center for the Homeless-Magoffin Safe Haven Home
El Paso, TX
09.2005 - 12.2006
Advocate
YWCA Sara McKnight TLC
El Paso, TX
04.2002 - 06.2004
Probation Officer, Correctional Officer
El Paso Juvenile Probation Department
El Paso, TX
02.1994 - 09.2002
Education
Associate of Science - Criminal Justice
El Paso Community College
El Paso, TXBachelor of Science - Psychology
University of New Mexico
Albuquerque, NMBachelor of Science - Multidisciplinary Studies
The University of Texas At El Paso
El Paso, TX12.2027
Skills
- Microsoft office
- Problem-solving skills
- Fluent in English and Spanish
- Basic crisis intervention skills
- Triaging immediate resident needs
- Provide humanitarian support to migrants
- Connected families to social services, housing assistance, healthcare and educational programs
- Provided emotional support and translation services
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Clerk
Rescue Mission of El Paso
01.2025 - 01.2026
Advocate
Nuevas Raices
07.2023 - 01.2026
Migrant Advocate
Rescue Mission of El Paso
07.2023 - 01.2025
Guardianship Specialist
LULAC Project Amistad
01.2007 - 12.2019
Advocate
Opportunity Center for the Homeless-Magoffin Safe Haven Home
09.2005 - 12.2006
Advocate
YWCA Sara McKnight TLC
04.2002 - 06.2004
Probation Officer, Correctional Officer
El Paso Juvenile Probation Department
02.1994 - 09.2002
Associate of Science - Criminal Justice
El Paso Community College
Bachelor of Science - Psychology
University of New Mexico
Bachelor of Science - Multidisciplinary Studies
The University of Texas At El Paso