Joyce Burgess

Greenville,South Carolina

Summary

Proven leader in customer service management, adept at training teams for peak performance at Lowes Home Improvement. Excelled in multitasking and cash handling, enhancing shopping experiences through efficient service and problem resolution. Demonstrated adaptability and a positive attitude, achieving significant improvements in customer satisfaction and team productivity.

Work History

Head Cashier

Lowes Home Improvment

Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Helped customers complete purchases, locate items, and join reward programs.
Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Customer Service Hostess

Walmart

Sold money orders and cashed checks. Added money to cards and sent money to people who lived in other places. Open store, put money in all registers,ran customer Service desk while providing excellent customer service and support to customers.

Education

Graduate - General

Parker High School., Greenville, SC

05.1971

Skills

Customer Service
Positive Attitude
Time management strength
Store opening/closing procedures
Cash Handling
Multi-tasking skill
Employee Training

Adaptability and Dependability
Customer Service Management
Punctuality
Refunds and exchanges
Cashier training
Cash Register Operation
Store Opening and Closing

Availability

I cannot work beyond 5pm. I cannot work on Thursdays due to obligations on another job. I can't work Saturday morning until 10 and have to be off by 4. I can work Sunday but only till 2 pm.

Timeline

Head Cashier - Lowes Home Improvment

Customer Service Hostess - Walmart

Parker High School. - Graduate , General

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

swipe to browse