JOYCE CHAMBERS
Dallas
Summary
Proven expertise in enhancing patient care and streamlining hospital operations, evidenced by my tenure at Medical City Dallas Hospital. Skilled in inter-office communications and customer service, I excel in optimizing patient flow an improving satisfaction levels. My proactive approach has significantly contributed to operational efficiency, showcasing my ability to blend technical skills with empathetic patient interaction. Organized and efficient secretary with a background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations customer service.
Overview
26
26
years of professional experience
Work History
Secretary/Patient Care Technician
Medical City Dallas Hospital
01.2022 - Current
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Organized and maintained filing systems for important documents.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Transported patients to various areas of the hospital.
Health Care Assistant
All Purpose Home Health Care
06.2019 - 09.2021
- Assisted with mobility exercises for immobile patients under direction of physical therapist or nurse.
- Participated in educational opportunities related to health care assistant duties.
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Administered medications orally or topically as prescribed by physician.
Patient Care Technician
UT Southwestern Medical
01.2011 - 01.2019
- Assist all hospital and nursing staff with managing the flow of patients, supplies and materials required for patient care
- Provide materials needed for patient care
- Record vital signs and assist with patient hygiene as needed
- Perform cauterizations, glucose checks, bladder scans and collect
- Professional Experience specimens
Patient Care Technician
Children's medical Center
02.2006 - 12.2010
- Facilitate the patient admission, transfer and discharge process
- Perform skin assessments, wound care, catheter care, and surgical drains and obtain specimens
- Assist Registered Nurses and other Patient Care Technicians as needed
- Took patients' vital signs such as pulse, respiration, temperature and blood pressure
- Report to supervisor immediately, if any, abnormal changes were noticed in patient condition
- Maintain patient intake and output charting
Medical Assistant
Doctor's Hospital
03.2010 - 06.2005
- Perform routine medical office procedures including lab test ordering
- Assist physicians with medical exams and maintain patient medical charts
- Record patient vital signs and administer injections
- Assist with patient appointment scheduling and collect insurance co-payments
- Draw blood, removed sutures, and took electrocardiograms
- Organized patient charts before each day's clinic sessions began.
Clinical Staff Assistant
Parkland health and Hospital system
05.1999 - 07.2003
- Ensured that all required paperwork was completed accurately before submitting it to the appropriate department or personnel.
- Answered phone calls from patients and providers; responded to inquiries regarding services offered by the clinic.
- Scheduled appointments for patients via phone and in person.
- Provided assistance with filing of medical records; maintained confidentiality of protected health information.
- Greeted patients upon arrival and checked them in for their appointment; verified insurance coverage and collected co-pays.
Education
Certified in Medical Assistant -
Remington College
Garland, TX08.2003
Some College (No Degree) - Health
Eastfield Community College
Mesquite, TXSkills
- Inventory management
- Procurement expertise
- Effective verbal communication
- Customer service coordination
- Efficient appointment management
- Sterilization techniques
- Time management expertise
- Analytical problem-solving
Timeline
Secretary/Patient Care Technician
Medical City Dallas Hospital
01.2022 - Current
Health Care Assistant
All Purpose Home Health Care
06.2019 - 09.2021
Patient Care Technician
UT Southwestern Medical
01.2011 - 01.2019
Medical Assistant
Doctor's Hospital
03.2010 - 06.2005
Patient Care Technician
Children's medical Center
02.2006 - 12.2010
Clinical Staff Assistant
Parkland health and Hospital system
05.1999 - 07.2003
Certified in Medical Assistant -
Remington College
Some College (No Degree) - Health
Eastfield Community College
Similar Profiles
Meimah SoniiMeimah Sonii
Environmental Service Technician at Medical City Dallas HospitalEnvironmental Service Technician at Medical City Dallas Hospital
Colby ParkerColby Parker
LPN at Medical City Dallas HospitalLPN at Medical City Dallas Hospital
Tyler WigginsTyler Wiggins
ED Discharge Coordinator at Medical City Dallas HospitalED Discharge Coordinator at Medical City Dallas Hospital
Carlos AguilarCarlos Aguilar
Warehouse Worker at AmazonWarehouse Worker at Amazon
BRENDEN HARRISBRENDEN HARRIS
Moving Company at Einstein Moving CompanyMoving Company at Einstein Moving Company