JOYCE COBB

Manage administrative and functional areas or programs within the Company. Conducted screening, diagnostic treatment and rehabilitative and supportive services as the senior coordinator on a primary health care team. Actively participated in unit-based Quality Assurance Supported patients with customized patient teaching tools. Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Evaluated patient care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Provided behavioral/emotional support and supervision for those with Dementia and Alzheimer's. Monitored unit budget to ensure financial objectives were met. Often commended for maintaining the safety, respect and dignity of residents, family members and staff.

• Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
• Represented company at conferences and seminars to boost outreach.
• Interacted well with customers to build connections and nurture relationships.
• Observed all laws, regulations and other applicable obligations.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Trained and guided team members to maintain high productivity and performance metrics.
• Directed business processes from conceptualization through end-user delivery.

Assist in overall operation of the Nursing unit in accordance with Company policies, standards of nursing practices and government regulations. Make daily rounds to ensure that all nursing personal are performing their work in accordance with acceptable nursing standards. Make rounds with physicians as necessary. Review complaints and grievances made or filed and make appropriate changes as needed. Review admissions/discharges, nurse's notes to verify accuracy and completion. Monitor medication passes and treatment to ensure compliance. Verify that all resident care rooms, treatment areas and nurse stations are maintained in a clean, safe and sanitary manner. Assist the MDS/Care Plan coordinator in planning, scheduling and revising the MDS, including the implementation of RAPS and Triggers. Participate in the development of a written care plan form each resident. Develop and maintain a good rapport with all staff members including other departments. Worked as part of team to ensure proper care of body mechanics and safety of patient.