Joyce Da Rocha Nunes
Framingham,MA
Summary
Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
7
7
years of professional experience
Work History
Secretary
CM Tile & Granite Inc
Framingham, MA
10.2024 - 08.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Home Health Aide
Aj Home Health Care Services
Hopkinton, MA
12.2019 - 10.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Monitored changes in clients' conditions to report concerns to supervisor.
Crew Member
Dunkin' Donuts
Natick, MA
01.2019 - 07.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
Cosmetology Certificate
Keefe Regional Technical School
Framingham, MA06-2015
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
Languages
Spanish
Professional Working
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Secretary
CM Tile & Granite Inc
10.2024 - 08.2025
Home Health Aide
Aj Home Health Care Services
12.2019 - 10.2024
Crew Member
Dunkin' Donuts
01.2019 - 07.2019
Cosmetology Certificate
Keefe Regional Technical School