Joyce Drumright
medical receptionist
Blytheville,AR
Summary
Healthcare Support Professional experienced in medical reception, scheduling, and administrative coordination. Resolved patient concerns and managed busy workflows while ensuring HIPAA compliance and maintaining current information. Focused on contributing to team success and advancing organizational objectives with dedication and strong communication skills.
Overview
16
16
years of professional experience
Work History
Custodian
Delta C7
Deering MO
06.2010 - 06.2018
- Replenished supplies and restocked restrooms to support continuous building operations.
- Followed cleaning procedures for classrooms, offices, and high-traffic areas with consistent accuracy.
- Coordinated waste removal, recycling, and disposal tasks to keep workspaces orderly.
- Responded to spill cleanup and urgent sanitation needs to maintain safe, usable environments.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users' convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ran a variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Supported event setup and tear-down, contributing to successful school functions.
- Supported event setups and breakdowns, enabling smooth operation of school and corporate events.
- Fostered a safer environment by promptly addressing spillages and potential slip hazards.
- Enhanced community comfort by maintaining outdoor areas, including sidewalks and parking lots, free from debris and snow.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Bolstered security measures, regularly checking doors and windows for proper closure after hours.
- Conducted minor repairs to prevent disruptions, fixing leaks and replacing light bulbs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from the premises and moved to appropriate receptacles.
- Maintained floor cleaning and waxing equipment.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
School Bus Driver
Delta C7
Deering MO
06.2010 - 06.2018
- Monitored student conduct, enforced bus rules, and maintained an orderly passenger environment.
- Assisted students during boarding, seating, and crossing, ensuring safe entry and exit procedures.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Obeyed federal, MO and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Maintained MO driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Assisted students with boarding and exiting the bus to reduce safety issues.
- Responded to emergencies with calm and decisive actions, safeguarding the well-being of all passengers.
- Maintained a a record of impeccable punctuality, ensuring that students arrived at school and home on time.
- Supervised students during loading, unloading and on the bus.
- Drove bus along assigned route, picking up students.
- Created and enforced bus rules and kept expectations posted.
- Worked closely with school administration and transportation to maintain smooth operations.
- Inspected and serviced buses on a regular a basis.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Assisted in loading and unloading students and belongings.
- Executed proper and timely loading and unloading of passengers.
Medical Records Clerk
Pemiscot Memorial Hospital
Hayti, MO
09.2026 - 10.2026
- Maintained accurate patient charts, ensuring complete documentation and timely record updates.
- Retrieved, filed, and organized medical records for efficient clinical access.
- Scanned, indexed, and routed documents into electronic health record systems.
- Verified patient information for accuracy, completeness, and compliance with privacy standards.
- Followed exact procedures for handling transfers and other releases of medical records.
- Organized storage of physical records, optimizing space utilization and accessibility.
- Maintained patient records in compliance with security regulations.
- Scanned and uploaded medical records into electronic medical records system.
- Maintained patient confidence by keeping patient records information confidential.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Facilitated smooth communication between departments by providing timely access to patient records.
Medical Receptionist
Pemiscot Memorial Hospital
Hayti, MO
06.2018 - 10.2026
- Greeted patients and managed front desk flow to support efficient check-in and check-out
- Maintained accurate patient records in electronic medical systems and updated demographics
- Resolved scheduling conflicts and patient concerns with professionalism and accuracy
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
High School Diploma -
Hayti High School
Hayti, MOSkills
- Patient registration
- Scheduling patients
- HIPAA guidelines
- EMR / EHR
- Appointment scheduling
- Appointment management
- Front desk operations
- Schedule management
- Patient scheduling
- Payment collection
- Reminder calls
- Appointment setting
Timeline
Medical Records Clerk
Pemiscot Memorial Hospital
09.2026 - 10.2026
Medical Receptionist
Pemiscot Memorial Hospital
06.2018 - 10.2026
Custodian
Delta C7
06.2010 - 06.2018
School Bus Driver
Delta C7
06.2010 - 06.2018
High School Diploma -
Hayti High School