Joyce Ekpe
Brockton Mass,MA
Summary
Proven track record in enhancing customer satisfaction and streamlining checkout processes at Alltown Fresh. Skilled in POS system operations and demonstrating exceptional patience and empathy, I effectively trained staff and increased efficiency. Achieved remarkable accuracy in cash handling, contributing to a significant reduction in transaction errors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Cashier
Alltown Fresh
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restaurant Hostess
99 Restaurants
10.2022 - 08.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Cashier
Walgreen's Pharmacy
06.2022 - 08.2022
- Welcomed customers and helped determine their needs.
- Upsold additional products and services to customers, increasing revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Lifted up to 30 pounds at once
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Bachelor of Science in Health Science - Allied Health Science
Plymouth State University
Plymouth, NH05.2027
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Cleaning and sanitizing
- Basic Math Competence
- Issue Resolution
- Merchandise Restocking
- POS system operations
- Staff Training
Timeline
Cashier
Alltown Fresh
06.2023 - Current
Restaurant Hostess
99 Restaurants
10.2022 - 08.2023
Cashier
Walgreen's Pharmacy
06.2022 - 08.2022
Bachelor of Science in Health Science - Allied Health Science
Plymouth State University
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