Joyce Gregory
Raleigh,NC
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Focused on customer/client satisfaction
- Attention to details
- Excellent leadership qualities for independent work
Overview
6
6
years of professional experience
Work History
Special Programs Educator
Wake County Public Schools
09.2018 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Customer Service Representative
Greene Resources
10.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Master of Arts - Education
East Carolina University
Greenville, NC05.1989
Bachelor of Science - Education
UNC At Greensboro
Greensboro, NC05.1983
Skills
- Conducted frequent virtual meetings through Google Meet while using various screens
- Listen to customers and clients with empathy
- Handled complaints expediently through phone and email messages
- Well - informed with problem-solving methods
Timeline
Customer Service Representative
Greene Resources
10.2019 - 03.2020
Special Programs Educator
Wake County Public Schools
09.2018 - Current
Master of Arts - Education
East Carolina University
Bachelor of Science - Education
UNC At Greensboro