Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Gregory

Raleigh,NC

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to meet team goals.
  • Focused on customer/client satisfaction
  • Attention to details
  • Excellent leadership qualities for independent work

Overview

6
6
years of professional experience

Work History

Special Programs Educator

Wake County Public Schools
09.2018 - Current
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.

Customer Service Representative

Greene Resources
10.2019 - 03.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Master of Arts - Education

East Carolina University
Greenville, NC
05.1989

Bachelor of Science - Education

UNC At Greensboro
Greensboro, NC
05.1983

Skills

  • Conducted frequent virtual meetings through Google Meet while using various screens
  • Listen to customers and clients with empathy
  • Handled complaints expediently through phone and email messages
  • Well - informed with problem-solving methods

Timeline

Customer Service Representative

Greene Resources
10.2019 - 03.2020

Special Programs Educator

Wake County Public Schools
09.2018 - Current

Master of Arts - Education

East Carolina University

Bachelor of Science - Education

UNC At Greensboro
Joyce Gregory