Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joyce Hanson

Fargo,ND

Summary

Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by excellent communication skills. Proven track record in building and sustaining robust client relationships through strategic relationship management that drives client loyalty and satisfaction. Skilled in managing diverse portfolios while contributing to team success and achieving positive results. Prepared to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

1
1
Certification
31
31
years of professional experience

Work History

RCA Professional - Risk & Compliance

US Bank Service Center
Fargo, ND
05.2025 - Current
  • Partner with CPS business leaders to support risk management, compliance, and governance initiatives. [office.com]
  • Conduct risk and control assessments to identify operational and regulatory risks affecting business processes. [office.com]
  • Collaborate with cross-functional stakeholders to strengthen controls, improve operational efficiencies, and support business objectives. [office.com]
  • Support audit and examination activities through documentation, issue remediation, and control validation. [office.com]
  • Provide consultation on policies, procedures, and risk management practices while leveraging extensive CPS business knowledge.

CPS Relationship Manager

U.S. Bank
Fargo, ND
09.2009 - 05.2025
  • Identified client needs and provided tailored solutions for program oversight in accordance with program policies.
  • Built and expanded existing client relationships through proactive contact. Facilitated meetings with clients to review performance metrics and discuss new initiatives.
  • Assisted clients in identifying their needs and provided suitable solutions for oversight of their program adhering to their programs policies.
  • Collaborated with internal teams to address client concerns, ensuring high levels of customer satisfaction.

Supervisor - Customer Service/Technical Support

U.S. Bank
Fargo, ND
01.2001 - 09.2009
  • Trained new representatives to enhance service quality and customer satisfaction
  • Developed innovative solutions to effectively resolve customer complaints
  • Evaluated employee performance and documented progress to support professional development.

Service Advisor

U.S. Bank
Fargo, ND
08.1995 - 01.2001
  • Processed customer authorizations promptly
  • Provided support for merchant services
  • Delivered customer service across sectors

Education

Bachelor of Arts (B.A.) - Business Administration

Bemidji State University
Bemidji, MN
05-1989

Skills

  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Risk management
  • Teamwork and collaboration
  • Positive attitude

Certification

GSA Clearance

Timeline

RCA Professional - Risk & Compliance

US Bank Service Center
05.2025 - Current

CPS Relationship Manager

U.S. Bank
09.2009 - 05.2025

Supervisor - Customer Service/Technical Support

U.S. Bank
01.2001 - 09.2009

Service Advisor

U.S. Bank
08.1995 - 01.2001

Bachelor of Arts (B.A.) - Business Administration

Bemidji State University

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