Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joyce Heaster

The Woodlands

Summary

Dedicated front-of-house professional with proven strengths in customer service, time management, and problem-solving. Ready to enhance guest experiences with years of experience in serving, bartending and hosting.

Overview

3
3
years of professional experience
3
3
Certifications

Work History

Front of House Employee

Dumplings & Noodles Delight
The Woodlands
08.2023 - Current
  • Managed front-of-house operations to deliver seamless dining experiences for guests.
  • Answered phone calls, took reservations, answered inquiries, and served dine-in customers using POS systems.
  • Maintained cleanliness and organization of dining areas and service stations.
  • Assisted in training new staff on service standards and procedures.

Bartender, Shift-lead, Server & Main Host

Sushi Masa
Spring
02.2024 - 03.2026
  • Prepared and served a variety of cocktails and beverages.
  • Engaged with customers to deliver tailored service and recommend beverages suited to preferences.
  • Resolved customer complaints promptly, contributing to increased satisfaction and repeat patronage.
  • Balanced various responsibilities to maintain workflow in a high-pressure environment.
  • Supervised server shifts and ensured smooth restaurant workflow.
  • Implemented proper sanitation practices to uphold health and safety regulations.
  • Operated cash register and Point of Sale (POS) system for transactions.

Education

Associate of Science - Mechanical Engineering

Lone Star College
Houston, TX
12-2025

Skills

  • Customer service
  • Time management
  • Problem solving
  • Strong work ethic

Certification

Texas Alcoholic Beverage Commission (TABC) Seller Certificate

Timeline

Bartender, Shift-lead, Server & Main Host

Sushi Masa
02.2024 - 03.2026

Front of House Employee

Dumplings & Noodles Delight
08.2023 - Current

Associate of Science - Mechanical Engineering

Lone Star College
Joyce Heaster