Joyce Hicks
Indianapolis ,IN
Summary
Dynamic Associate with a proven track record at Hamilton, adept at enhancing customer satisfaction through exceptional service and effective problem resolution. Demonstrated leadership in launching successful projects and streamlining processes, while leveraging strong computer skills and attention to detail to drive performance improvement and engagement.
Overview
18
18
years of professional experience
Work History
Associate
Hamilton
Indianapolis, IN
04.2013 - 05.2019
- Led cross-functional team to launch new product line, meeting all project milestones.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Associate
Copeland
Indianapolis, IN
05.2008 - 02.2012
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
Associate
Sram
Indianapolis, IN
11.2001 - 03.2006
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Analyzed customer data to identify trends and anticipate customer needs.
- Reduced employee turnover by developing comprehensive employee engagement program.
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Customer engagement
- Performance improvement
Timeline
Associate
Hamilton
04.2013 - 05.2019
Associate
Copeland
05.2008 - 02.2012
Associate
Sram
11.2001 - 03.2006