Joyce Jordan
Hopkinsville,KY
Summary
Detail-oriented office assistant with expertise in customer service and time management. Proven ability to streamline processes and enhance documentation accuracy, driving efficiency in daily operations.
Overview
48
48
years of professional experience
Work History
Office Assistant
Hopkinsville YMCA
Hopkinsville, KY
02.2021 - Current
- Managed daily office operations, ensuring efficient workflow and staff support.
- Implemented organizational systems for filing and documentation to enhance information retrieval.
- Reconciled daily money intake and make bank deposits.
Insurance Coordinator
Christian County Board Of Education
Hopkinsville, KY
01.2010 - 04.2020
- Coordinated insurance claims processing, ensuring compliance with district policies and state regulations.
- Managed enrollment for employee benefits programs, enhancing communication between staff and insurance providers.
- Developed training materials for staff on insurance procedures, improving understanding and efficiency in claims submission.
- Oversaw documentation for health insurance enrollments, maintaining accurate records to support audits and reporting.
Personnel Clerk
Christian County Board Of Education
Hopkinsville, KY
07.2005 - 12.2009
- Managed personnel records and maintained confidentiality of sensitive employee information.
- Streamlined onboarding processes for new hires, enhancing efficiency and reducing processing time.
- Hired and maintained a list of available substitute teachers and teacher assistants.
Seasonal Tax Preparer
H & R Block Tax Services
Hopkinsville, KY
01.1992 - 04.2006
- Prepared and filed federal and state tax returns for diverse clientele.
- Reviewed client documents for accuracy and compliance with regulations.
- Provided personalized tax consultations to optimize client deductions.
Administrative Secretary
Christian County Board Of Education
Hopkinsville, KY
01.2000 - 05.2005
- Maintained onboarding paper work for new employees.
- Developed and maintained filing systems to ensure efficient document retrieval.
- Assisted in preparing agendas and minutes for board meetings.
School Secretary
Christian County Vocational School
Hopkinsville, KY
04.1978 - 12.1999
- Managed daily operations of school office, ensuring efficient communication and workflow
- Processed student enrollment and registration forms, maintaining accurate attendance records for both high school and adult students.
- Processed payments from adult students.
Education
Word Processing
Draughons Jr. College of Business
Hopkinsville, KYDiploma - Secretarial Program -
Christian County Vocational School
Hopkinsville, KYHigh School Diploma -
Christian County High School
Hopkinsville, KYSkills
- Customer service
- Positive attitude
- Time management
- Data entry
Timeline
Office Assistant
Hopkinsville YMCA
02.2021 - Current
Insurance Coordinator
Christian County Board Of Education
01.2010 - 04.2020
Personnel Clerk
Christian County Board Of Education
07.2005 - 12.2009
Administrative Secretary
Christian County Board Of Education
01.2000 - 05.2005
Seasonal Tax Preparer
H & R Block Tax Services
01.1992 - 04.2006
School Secretary
Christian County Vocational School
04.1978 - 12.1999
Word Processing
Draughons Jr. College of Business
Diploma - Secretarial Program -
Christian County Vocational School
High School Diploma -
Christian County High School