Joyce Kerfoot

Completed opening and closing store

Managed inventory ordering when needed

Data entry

Inbound and outbound calling to insure customers are aware of their account status

Understanding of the auction process

Ability to de-escalate high energy customer to resolve their issues always remaining calm with a solution to their issue

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.

• Established operational procedures to enhance efficiency and streamline workflow.
• Developed marketing strategies to boost brand visibility and customer engagement.
• Improved customer satisfaction by implementing feedback-driven service improvements.
• Implemented cost-saving measures, boosting profitability with effective budget management.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.