JOYCE LANGFORD
Hampton,GA
Summary
Dynamic professional with a proven track record at FEMA, excelling in disaster response and effective communication. Adept at managing complex programs and budgets, I leverage exceptional customer service skills and attention to detail to enhance service delivery and client satisfaction. Committed to fostering collaboration and cultural competence in diverse environments.
Overview
28
28
years of professional experience
Work History
IA Applicant Services Program Specialist
FEMA
Hampton, GA
12.2024 - Current
- Communicated with disaster survivors to clarify case status and assistance process, ensuring understanding of disaster assistance programs.
- Reviewed disaster assistance needs and prepared supporting documentation for supervisor review, facilitating timely case resolution.
- Providing applicants with appropriate referrals to other Federal, State and Local Agencies, Volunteer Organizations, and Faith Based Organizations.
- Requesting and reviewing additional information and/or documentation from the applicant and verifying information is complete and accurate.
Program Coordinator
Central Dekalb Senior Center
Decatur, GA
10.2023 - 10.2024
- Developed and implemented engaging programs, services, and activities for Senior Center, enhancing community participation.
- Identified and engaged qualified guest speakers, activity leaders, and entertainers for events, enriching program offerings.
- Recommends programmatic changes and monitors for client satisfaction.
- Submits plans for each new program, service, or activity to Director for consultation and approval.
Training and Technical Assistant
Georgia Community Action Association
Decatur, GA
01.2018 - 09.2023
- Plan and deliver training, seminars, and workshops in accordance with established State and Regional T&TA Plan.
- Facilitated communication between GCAA and Region IVA Associations (Georgia, Alabama, Florida, and Mississippi) to coordinate the development of a regional T&TA strategy.
- Contributed to development of Regional Performance and Innovative Consortium (RPIC) in Region IVA, enhancing regional collaboration.
- Compiled and submitted quarterly, monthly, and semi-monthly reports to provide updates on regional developments and activities.
Program Director
Clayton County Community Services Authority, Inc.
Forest Park, GA
12.1997 - 09.2017
- Coordinated and maintained a 4.2-million-dollar budget for Federal grants such as for CSBG, LIHEAP, ESG, and FEMA.
- Addressed program and policy issues, developed best practices, and enhanced service delivery outcomes.
- Recruited, trained, and supervised up to 15 staff annually, fostering team development and capacity.
- Maintained up-to-date and accurate program files and records.
Education
Some college - Human Services
Mercer University
McDonough, GA05.2016
High school diploma or equivalent -
Walter F. George High School
Atlanta, GA06.1991
Skills
- Customer service excellence
- Data analysis
- Microsoft 365
- Excel
- Word
- PowerPoint
- Attention to detail
- Problem-solving
- Communication skills
- Cultural awareness
- Disaster response
Timeline
IA Applicant Services Program Specialist
FEMA
12.2024 - Current
Program Coordinator
Central Dekalb Senior Center
10.2023 - 10.2024
Training and Technical Assistant
Georgia Community Action Association
01.2018 - 09.2023
Program Director
Clayton County Community Services Authority, Inc.
12.1997 - 09.2017
Some college - Human Services
Mercer University
High school diploma or equivalent -
Walter F. George High School