Tracy Desselle
Port Allen,LA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IA Applicant Services Program Specialist
Federal Emergency Management Agency, FEMA
Washington, DC
09.2017 - Current
- Communicated with disaster survivors to discuss case status and provide clarification with assistance process, disaster assistance programs and current case status.
- Helped FEMA respond to, recover from and mitigate hazards by performing variety of emergency management functions.
- Resolved problems, improved operations and provided exceptional service
Firefighter
Lobdell Fire Department
Port Allen, LA
12.2010 - 12.2020
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
Customer Station Agent
Delta Global Services
Baton Rouge, LA
07.2010 - 03.2015
- Operated equipment such as belt loaders, lift trucks and back carts.
- Guided aircraft to and from terminal gates using correct motions and safety equipment.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Bus Driver
First Transit, Inc.
Port Allen, LA
01.2010 - 07.2010
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
Education
Associate of Applied Science - Massage Therapy
Moore Career College
Baton Rouge, LA06.2012
Associate of Applied Science - Real Estate
Baton Rouge Community College
Baton Rouge, LA05.2007
Skills
- Decision Making
- Service Documentation
- Emergency Response
- Safety Compliance
- Client Education
- Problem Identification
- Supportive Personality
- Clear Communication
Accomplishments
United States Navy Honorable Discharge:
Global War On Terrorism Service Medal
Good Conduct Medal
National Defense Service Medal
National Reserve Meritorious Service Medal
Certification
- Licensed Massage Therapist - (LA. Lic#7292)
- Transportation Worker Identification Credential
- Occupational Safety and Health Administration Credential
- Hazardous Material
- Department of Homeland Security Global Terrorism
Timeline
IA Applicant Services Program Specialist
Federal Emergency Management Agency, FEMA
09.2017 - Current
Firefighter
Lobdell Fire Department
12.2010 - 12.2020
Customer Station Agent
Delta Global Services
07.2010 - 03.2015
Bus Driver
First Transit, Inc.
01.2010 - 07.2010
Associate of Applied Science - Massage Therapy
Moore Career College
Associate of Applied Science - Real Estate
Baton Rouge Community College
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