Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Dancing and taking walks
Work Availability
Quote
Timeline
Generic

Joyce Mackey

Fitchburg,MA

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Care Manager

Sunrise Senior Living
Leominster, MA
11.2017 - Current
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Supported staff with clinical, functional and operational assistance.
  • Established quality and efficiency guidelines for all healthcare staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

PCA/HHA

Associated Home Care Inc.
Leominster, MA
09.2015 - 11.2017
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored and assisted residents through individual service plans.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.

CNA

Gables Assisted Living
Fitchburg, MA
10.2013 - 11.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

Patient Service Representative

Hudson River Community Health
Poughkeepsie, NY
08.2010 - 09.2013
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used [Software] to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Compiled and reviewed medical charts.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Education

GED -

Canarsie High School
Brooklyn, NY
06.1975

Skills

  • Employee Training Program
  • Operating Plans Development
  • In-Service Programs
  • Employee Work Scheduling
  • ADLs Assistance
  • Medical Chart Documentation

Accomplishments

  • Achieve military by completing traing with accuracy and efficiency.
  • Supervised team of 3 Team members.

Certification

MOS- Adminstrative Assistant

HHA certification

CNA

CPR certified

Dancing and taking walks

I love to dance most of the time i entertain the residents

I take walks daily with my daughters dog.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

To be able to look back upon one’s life in satisfaction, is to live twice.
Kahlil Gibran

Timeline

Lead Care Manager

Sunrise Senior Living
11.2017 - Current

PCA/HHA

Associated Home Care Inc.
09.2015 - 11.2017

CNA

Gables Assisted Living
10.2013 - 11.2017

Patient Service Representative

Hudson River Community Health
08.2010 - 09.2013

GED -

Canarsie High School

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