Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOYCE MENDEZ

San Antonio,TX

Summary

Detail-oriented and motivating data entry and clerical associate with over fifteen years of administrative experience. Successfully served as a military AF contractor for over eight years, showcasing a strong determination to complete all tasks promptly. Committed to excelling, collaborating effectively within a team, and striving for excellence in all endeavors.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Medicare Sales Agent

Select Silva Agency, LLC.
02.2025 - Current
  • Collected premiums on or before effective date of coverage.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Conducted annual reviews of existing policies to update information.
  • Monitored customer feedback and identified areas of improvement.
  • Met with customers to provide information about available products and policies.

SEMS Clerk

SAISD at Rogers Middle School
08.2023 - 02.2025
  • Set up, maintain and record all special education student information under the direction of the assessment specialists/speech pathologists.
  • Maintain current special education eligibility folders by updating information from each Admission, Review and Dismissal (ARD) meeting, parent correspondence, and review of the Full Individual Evaluation Report (FIE).
  • Gather information from all ARD meetings and proof all parts for completion.
  • Schedule, complete and send all required parent ARD notices, and document correspondence in the students’ eligibility folders.
  • Notify all staff of ARD meetings in a timely manner.
  • Disseminate schedule of service pages, copies of Individual Educational Programs (IEPs) and Behavior Intervention Plans (BIPs) from the ARDs to required staff and secure documentation of their receipt of the information.
  • Copy ARDs and FIE reports and send home copies to parents and document correspondence in the students’ eligibility folders.
  • Enter student data into the special education management system the right codes for dyslexia, speech and if student was withdrawn.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Agent-Broker

Select Silva Agency, LLC
09.2020 - Current
  • Build connections in one’s community.
  • Responsible for growing and developing leads
  • Meeting – often virtually – with Medicare beneficiary consumers.
  • Educating consumers on their healthcare options so that they can make an informed decision on which plan is most appropriate for their individual health needs and desires.
  • Enrolling consumers in their UnitedHealthcare Medicare plan of choice.
  • Be a resource point for your members.

Medicare Sales Agent

Wellcare
06.2019 - 09.2020
  • Proven experience as an insurance sales representative.
  • Good comprehension of Medicare insurance plans for TX market.
  • Goal-oriented/ planning events for different locations of San Antonio, TX.
  • Excellent skills in communication and presentation.
  • Experience in delivering client-focused solutions and in creating long-lasting relationships.

Sales

Angel Lucy’s Funeral Home
01.2019 - 03.2019
  • DOOR KNOCKING
  • SALES
  • FUNERAL ASSISTANCE

Life Ins Agent

Bankers Life Ins Company
03.2018 - 01.2019
  • Knowledge about the insurance market trends and traveled.
  • Update on new products and services in the insurance industry.
  • Ability to identify and provide customer centered products and services.
  • Good interpersonal skills and thorough knowledge of all the products and services related to insurance.

Military Contractor

Eagle Applied Sci
09.2009 - 03.2018
  • Data entry support for the Department of Defense Air Force Drug Testing Laboratory at Lackland AFB.
  • Enter classified data into the Laboratory Information Management System. Ensuring data is 100% accurate and accomplished in a timely manner.
  • Provide a quality review of all entered data and verifies all SSN’s requesting units and laboratory’s specimen number for each member of the military.
  • Maintain 100% accuracy and meet the requirement of being top producer in data entry.
  • Review and inspect incoming specimens and chain of custody documents.

Education

GED -

St. Philip's College
San Antonio, TX
04-1992

Associate of Arts - Liberal Arts Pre-Nursing

Northwest Vista College
San Antonio, TX
12.2016

Associate of Arts - Liberal Arts Pre-Nursing

Northwest Vista College
San Antonio, TX
05.2017

Skills

  • Skilled in client relationship management
  • Data analysis proficiency
  • Proactive attitude
  • The ability to use computer software programs designed for insurance companies
  • Excellent knowledge of all insurance policies
  • Excellent customer service skills
  • Strong negotiation skills
  • 15 years of experience as an Administrative Associate and Data Entry Clerk
  • To broaden knowledge of the overall laboratory processes with the opportunity to gain work experience by completing all clinical laboratory and or administrative office task
  • Provide an overall employer satisfaction by demonstrating a devotional work ethic and producing accurate and reliable results with timely completion

Timeline

Medicare Sales Agent

Select Silva Agency, LLC.
02.2025 - Current

SEMS Clerk

SAISD at Rogers Middle School
08.2023 - 02.2025

Agent-Broker

Select Silva Agency, LLC
09.2020 - Current

Medicare Sales Agent

Wellcare
06.2019 - 09.2020

Sales

Angel Lucy’s Funeral Home
01.2019 - 03.2019

Life Ins Agent

Bankers Life Ins Company
03.2018 - 01.2019

Military Contractor

Eagle Applied Sci
09.2009 - 03.2018

GED -

St. Philip's College

Associate of Arts - Liberal Arts Pre-Nursing

Northwest Vista College

Associate of Arts - Liberal Arts Pre-Nursing

Northwest Vista College

Similar Profiles

CREATE PROFILE