JOYCE MILES
WEAVERVILLE,NC
Summary
Successful professional with 30 years of visible achievements in the hospitality industry. Resourceful and knowledgeable , strong interpersonal skills and positive work ethic. Excellent judgment and decision making abilities. Successful record of leading teams. Able to define, communicate and fulfill goals. Multi-talented leader consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity to understand the bottom line.
Overview
19
19
years of professional experience
Work History
General Manager
Front Burner Brands
Asheville, North Carolina
03.2021 - 02.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Marketing and Communications Retail Manager
Compass Group Management
Asheville, North Carolina
11.2019 - 02.2021
- Contributed expertise to multiple committees to enhance outreach and branding strategies.
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
General Manager of Multi-Stores
BRG Inc.
Asheville, North Carolina
07.2017 - 10.2019
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Enforced quality assurance protocols to deliver ideal customer experiences
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development
Management Consultant Opening / General Manager
JUICY LUCY'S BURGER BAR AND GRILL
Asheville, NC
07.2012 - 01.2017
- Assessed financial statements and P&L reports to evaluate staff performance, develop targeted improvements and implement changes resulting in 25% more sales
- Increased monthly staff retention rate by 80% after implementing new training programs
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
- Designed modern employee recognition program which boosted productivity and improved morale
General Manager
CADILLAC RANCH
245 Kendall Drive Miami Florida
11.2011 - 5 2012
- Proven track record of increased sales thru community interest and needs
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Achieved highest employee retention rate in the region
- Organized charity events to support local interests which lead to brand driven knowledge of our seasonal features
- Created and Organized beer tours to create excitement and knowledge of featured beers for the season
General Manager
SPORTS EXCHANGE
41 Coral Way Miami, Florida
08.2009 - 11.2011
- Marketing plans for increase beer sales with Miami University with local vendors
- Organized and Implemented VIP parties sponsored by driven beer vendors with same sales increase goals
- Received superior customer service satisfaction scores for 5 consecutive quarters
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Skillfully interacted with external vendors to obtain the best quality in pricing and product
- Received superior customer service satisfaction scores for 98% consecutive quarters
General Manager
LANDRY'S SEAFOOD
Miami, FL
12.2006 - 08.2009
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Enforced quality assurance protocols to deliver ideal customer experiences
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
General Manager
GROVE ISLE HOTEL & SPA
Miami, FL
03.2001 - 02.2006
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
Education
Associate of Arts - Tourism Marketing
Miami University
Miami, FLSkills
- Budget development
- Performance improvement
- Customer service-oriented
- Budgeting
- Understanding of defensive tactics and brand excitement
- Microsoft PowerPoint, Excel and Word
- Food Safe Certified thru 2023
- Recruitment
Timeline
General Manager
Front Burner Brands
03.2021 - 02.2022
Marketing and Communications Retail Manager
Compass Group Management
11.2019 - 02.2021
General Manager of Multi-Stores
BRG Inc.
07.2017 - 10.2019
Management Consultant Opening / General Manager
JUICY LUCY'S BURGER BAR AND GRILL
07.2012 - 01.2017
General Manager
CADILLAC RANCH
11.2011 - 5 2012
General Manager
SPORTS EXCHANGE
08.2009 - 11.2011
General Manager
LANDRY'S SEAFOOD
12.2006 - 08.2009
General Manager
GROVE ISLE HOTEL & SPA
03.2001 - 02.2006
Associate of Arts - Tourism Marketing
Miami University
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