JOYCE OPPONGWAH
Princeton,USA
Summary
Project Manager with extensive experience at Family Helpers HomeCare, specializing in agile leadership and stakeholder engagement. Led initiatives that increased program execution efficiency and boosted team velocity by 80%. Skilled in Microsoft Excel and quality assurance, delivering significant results in health research and data analysis.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager
Family Helpers HomeCare
Princeton, NJ
01.2024 - 12.2025
- Draft and edit professional documents, reports, presentations, and other communications.
- Support coordination of internal and external meetings/convenings, including preparation of agendas, meeting materials, and follow-up actions.
- Oversee project timelines, deliverables, and milestones to ensure successful program execution.
- Monitor progress on multiple initiatives and provide regular status updates to leadership.
- Manage relationships with key stakeholders, including healthcare organizations, educational institutions, and government agencies, by maintaining and updating external contact lists via CRM Air table and other CRM management tools.
Case Investigator Supervisor
Public Consulting Group
Boston, MA
12.2020 - 11.2023
- Supervised and trained team of 20+ contact tracers that performs functions of the COVID-19.
- Contributed to the company's success rate of 54% of individuals getting the updated COVID-19 vaccine.
- Used a web-based client resource management (CRM) to collect and record data.
- Liaised with partners and stakeholders.
Assistance Activities Director
Fellowship Senior Living
Basking Ridge, NJ
11.2018 - 10.2020
- Developed and implemented a comprehensive activities program fostering an environment that.
- Developed cognitive stimulation, sensory engagement, and emotional well-being programs.
- Used the Resident Assessment Protocols (RAPs) to determine whether to proceed to care planning for concerns related to a resident's activity program needs.
- Assessed and completed the sections of the Minimum Data Set (MDS) assigned.
Population Health Research Associate
University Hospital
Newark, NJ
09.2016 - 08.2018
- Launched a customer referral program, creating 150+ new business leads.
- Managed high-stakes customer accounts, facilitating a 15% increase in quarterly revenue over a two-year period.
- Consulted with investigator(s)/project leads on appropriate management of participant, protocol deviations, or project problems.
- Coordinated development of interim reports for principal investigators, funders, Institutional Review Boards, HCN BOD and other stakeholders as required.
- Served as the main point of contact with stakeholders and subject matter experts, management of all documentation.
Scrum Master
Horizon Blue Cross and Blue Shield of New Jersey
Newark, NJ
11.2015 - 07.2016
- Improved team velocity by incorporating capacity planning into sprint planning sessions by 80%.
- Facilitated team and cross-team retrospective to build good working relationship among the Agile team.
- Implemented servant leadership and built five high performing Agile teams.
- Leveraged Jira and confluence to elicit and define business and technical requirements, and prioritize features.
- Ensured scrum practices were utilized across 15+ teams.
Community Liaison Specialist
Sevita
Paterson, NJ
09.2012 - 09.2015
- Served as a Point of Contact between the center and the community, potential new individuals served, families and referral sources to increase admissions.
- Worked with facility operations, primarily the Program Director, to create and implement specialized marketing plans and outreach efforts to support growth.
- Developed plans, and/or coordinates various marketing activities (e.g. community outreach, media/public relations functions, etc.) for the purpose of enhancing community relationships, improving customer services/programs, and promoting a positive public image of the program.
Education
Master of Health Administration -
Rutgers University
New Brunswick, NJBachelor of Public Health -
Montclair State University
Upper Montclair, NJSkills
- Quality assurance and risk management
- Health research and data analysis
- Agile development and leadership
- Microsoft Excel and JIRA proficiency
- Medical terminology and software development
- Project management and sprint planning
Certification
- Project Manager Professional
- Certified SaFe Scrum Master
Timeline
Project Manager
Family Helpers HomeCare
01.2024 - 12.2025
Case Investigator Supervisor
Public Consulting Group
12.2020 - 11.2023
Assistance Activities Director
Fellowship Senior Living
11.2018 - 10.2020
Population Health Research Associate
University Hospital
09.2016 - 08.2018
Scrum Master
Horizon Blue Cross and Blue Shield of New Jersey
11.2015 - 07.2016
Community Liaison Specialist
Sevita
09.2012 - 09.2015
Master of Health Administration -
Rutgers University
Bachelor of Public Health -
Montclair State University