Joyce Pasi
Anchorage,AK
Summary
Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Providence Imaging Center
Anchorage, US
08.2023 - Current
- Assisted with the completion of medical forms and records.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Assembled registration paperwork and placed identification bands on patient.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Scanned documents into electronic health record system as needed.
- Maintained a clean and organized reception area.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled and confirmed appointments.
Mortgage Loan Coordinator
Global Credit Union
Anchorage, US
09.2018 - 05.2023
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Worked closely with lenders to ensure that all necessary paperwork was completed correctly.
- Resolved discrepancies between customer statements and bank records.
- Monitored loan portfolios to ensure compliance with applicable laws and regulations.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
Housekeeper/Kitchen help
Arctic Catering & Support Services
02.2017 - 02.2018
- Cleans areas such as sleeping rooms according to an occupancy report.
- Reviews various cleaning schedules to determine required duties.
- Promote, establish and maintain a safe work environment for all employees and clients.
- Willingness to work at various locations as required
- Provide quality customer service
- Assists with various periodically scheduled large cleaning projects.
- Ability to work in a constant state of alertness in a safe manner
Child Care Provider/Babysitter
State of Alaska
Anchorage, US
10.2015 - 11.2016
- Maintained daily records of activities, behaviors, meals, and naps.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Imaging Specialist III
Alaska Federal Credit Union
Federal, US
12.2008 - 05.2014
- Converted documents for specific personnel or project needs.
- Performed imaging and digital scanning of documents, photographs, and other media.
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
Education
Diploma -
West Anchorage High School
Anchorage, AK01.2006
Skills
- Appointment scheduling
- Patient registration
- Electronic health records
- Insurance verification
- Customer service
- Data entry
- Medical terminology
- Communication skills
- Time management
- Detail orientation
- Team collaboration
- Patient check-in
- Strategic planning
- Customer relationship management
- Scheduling diagnostic procedures
- Records maintenance
- Medical records management
- Registration and scheduling
- Multitasking
- Loan processing
- Document scanning
Personal Information
Authorized To Work: US
Timeline
Patient Service Representative
Providence Imaging Center
08.2023 - Current
Mortgage Loan Coordinator
Global Credit Union
09.2018 - 05.2023
Housekeeper/Kitchen help
Arctic Catering & Support Services
02.2017 - 02.2018
Child Care Provider/Babysitter
State of Alaska
10.2015 - 11.2016
Imaging Specialist III
Alaska Federal Credit Union
12.2008 - 05.2014
Diploma -
West Anchorage High School