JOYCE PAZZINI
Germantown,MD
Summary
Recruiting and customer support professional with expertise in high-volume candidate outreach, virtual scheduling, and remote case management.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Recruiter
Verizon (Contractor) Manpower Group
10.2022 - Current
- Conducted high-volume phone and virtual consultations to assess client needs, answer complex inquiries, and guide individuals through structured onboarding and service processes.
- Acted as the primary point of contact for candidates and internal stakeholders, providing clear, empathetic communication and timely status updates across multiple states.
- Utilized internal tracking platforms, iCIMS, and digital communication tools to accurately log interactions, manage records, and ensure a seamless virtual experience.
Recruiter
Verizon(Contractor) Agreeya
02.2022 - 10.2022
Recruiting Coordinator (Contractor)
People Scout
08.2021 - 02.2022
- Operated in a fully remote environment, managing high-volume scheduling, digital calendar coordination, and candidate inquiries with strong time-management skills.
- Maintained high-accuracy database records and managed daily information tracking using Workday and Modern Hire.
Customer Service Manager
Buy buy baby
Rockville, MD
02.2020 - 01.2021
- Took full ownership of customer issues, troubleshooting problems, and following through to prompt, satisfactory resolutions.
- Exceeded customer satisfaction scores from 62% to 96% by improving communication, active listening, and service delivery standards.
- Supervised, trained, and motivated team members on company policies, customer service excellence, and efficient issue escalation.
- Provided ongoing support for existing customers by answering questions, processing requests, and addressing concerns in a timely, professional manner.
Store Manager
Avenue
Rockville, MD
03.2016 - 08.2019
- Managed daily operations, inventory control, and customer-facing workflows to ensure a smooth, client-centric environment.
- Improved guest survey data and email retention metrics from 64% to 86% through targeted customer engagement strategies.
- Earned top company ranking in online order fulfillment and customer request processing from 2016 to 2019.
Education
High School Diploma -
Susan B Dorsey High School
Los Angeles, CASkills
- Customer Support & Engagement: Client Advocacy, Issue Resolution, De-escalation, Candidate Experience, Talent Acquisition, Active Listening
- Remote Collaboration & Tools: Zoom, Microsoft Office, Google Workspace, Slack, Virtual Communication Channels
- Candidate sourcing
- Systems & Databases: iCIMS, Workday, HireEZ, Beamery, PeopleSoft, CRM management, Data Entry, Record Keeping
- Operations & Soft Skills: Time Management, Multi-tasking, Problem-solving, Cross-functional Teamwork, Attention to Detail
Certification
Retail sales management, 06/01/1993
Timeline
Recruiter
Verizon (Contractor) Manpower Group
10.2022 - Current
Recruiter
Verizon(Contractor) Agreeya
02.2022 - 10.2022
Recruiting Coordinator (Contractor)
People Scout
08.2021 - 02.2022
Customer Service Manager
Buy buy baby
02.2020 - 01.2021
Store Manager
Avenue
03.2016 - 08.2019
High School Diploma -
Susan B Dorsey High School