Joyce Pye

Handling of money,overseeing employees to make sure the customers are waited on in a friendly and timely manner and ensuring that they will receive an unforgettable experience I also did end of shift paperwork, kept inventory of products,and ordered items that were needed, helped mgr with other job related issues

• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Trained new hosts on company policies, procedures, and customer service standards.
• Stayed attentive to server availability and table turnover to quickly seat guests.
• Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
• Took beverage orders and served drinks during peak meal times.
• Resolved customer service and food-related issues to maintain guest satisfaction.
• Informed patrons of establishment specials and promotions.
• Greeted incoming guests to escort to assigned dining area and present menus.
• Received and recorded patrons' dining reservations.
• Resolved customer complaints in a timely and efficient manner.
• Performed opening and closing duties such as setting up the dining area and restocking supplies as needed.
• Assisted staff by serving food and beverages or bussing tables.
• Created a welcoming atmosphere by engaging customers in conversation throughout their visit.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Informed patrons of specialties and features.
• Directed patrons to lounges and waiting areas.
• Developed long-term relationships with customers to increase opportunities for repeat business.
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
• Accommodated guests with children and special needs to promote comfortable dining experience.
• Built positive relationships with other front-of-house and kitchen staff.
• Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
• Assisted with customer requests and answered questions to improve satisfaction.

• Maintained inventory of custodial equipment and materials; ordered additional supplies as needed.
• Operated industrial cleaning equipment to quickly complete custodial tasks.
• Created reports outlining job performance metrics for each member of the custodial team.

• Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
• Informed customers about product pricing and answered questions regarding products and services available in the store.
• Scanned items and checked pricing on cash register for accuracy.

• Built and maintained productive relationships with employees.
• Answered customers' questions and provided information on store procedures or policies.
• Processed customer payments quickly and returned exact change and receipts.