Joyce Riley
Sherrills Ford,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient service representative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Part Time Manager
Claires
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Kennel Attendant
Furbaby Country Club
08.2021 - 05.2023
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Followed pet care instructions for dietary needs and medication regimens.
Shift Lead Manager
Pizza Hut
10.2020 - 01.2021
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Associate - Criminal Justice Technologies/ Nursing
Catawba Valley Community College
Hickory, NC05.2024
High School Diploma -
Bandys High School
Catawba, NC05.2023
Skills
- Customer Service
- Customer Relationship Management
- Greet Guests
- Verbal and Written Communication
- Manage Inventory
Timeline
Part Time Manager
Claires
08.2023 - Current
Kennel Attendant
Furbaby Country Club
08.2021 - 05.2023
Shift Lead Manager
Pizza Hut
10.2020 - 01.2021
Associate - Criminal Justice Technologies/ Nursing
Catawba Valley Community College
High School Diploma -
Bandys High School