Joyce Royall
Cumberland,VA
Summary
I am a hard working professional seeking to obtain employment with a great company with growth opportunities and a long term employment relationship.
Overview
7
7
years of professional experience
Work History
Case Management Assessment and Diagnostics
Hallmark Youthcare
07.2023 - Current
- Monitoring, tracking, and conveying important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Building strong relationships with clients to deliver emotional support and companionship.
- Determine the length of stay at the facility.
- Accompany residents to court speaking on their behalf.
- Crisis intervention.
- Effective communication written and verbally.
Case Manager Residential
Hallmark Youthcare
06.2022 - Current
- Worked closely with the youth giving guidance.
- Providing transportation to and from court.
- Built strong relationships with clients to deliver emotional support and companionship.
- Worked with DSS Workers, Judges, Attorneys to coordinate residents care.
- Plans for the aftercare and placement for youths after leaving the facility.
Lead Front Desk Receptionist
Hallmark Youthcare
08.2019 - 06.2022
- Provide direct supervision to 4 receptionist staff
- Orient and train incoming receptionists to perform duties
- Coordinate all receptionists duties
- Answer central telephone system and directed calls accordingly
- Monitor and screen visitors to verify accessibility to inter-office personnel
Receptionist
Hallmark Youthcare
08.2018 - 08.2019
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensure safety of visitors and residents by completing HIPAA compliant identifications checks, announcing emergency codes
- Coordinate all incoming phone calls and mail
- Notarize CPS background checks and temporary detention orders
- Provide general information about the facility's operations
Youth Counselor
Hallmark Youthcare
02.2017 - 08.2018
- Provided crisis intervention and emotional support to youth.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Helped youth develop and achieve personal goals with close support.
- Monitored youth behavior and offered guidance and support for positive change.
Education
Associate of Science -
Anthem College
Associate of Science - Medical Administrative Assistant
Bryant And Stratton College
VA06.2010
Skills
- Case Management
- Treatment Recommendations
- Strong Interpersonal Skills
- Active Listening
- Database Coordination
- Data Entry
- Customer Service 7 years
- Microsoft Word
- Microsoft Office
- Problem Solving
- Dependable and realiable
- Community affairs
Additional Information
I became a notary in 2021.
Timeline
Case Management Assessment and Diagnostics
Hallmark Youthcare
07.2023 - Current
Case Manager Residential
Hallmark Youthcare
06.2022 - Current
Lead Front Desk Receptionist
Hallmark Youthcare
08.2019 - 06.2022
Receptionist
Hallmark Youthcare
08.2018 - 08.2019
Youth Counselor
Hallmark Youthcare
02.2017 - 08.2018
Associate of Science -
Anthem College
Associate of Science - Medical Administrative Assistant
Bryant And Stratton College