Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Joyce Royall

Cumberland,VA

Summary

I am a hard working professional seeking to obtain employment with a great company with growth opportunities and a long term employment relationship.

Overview

7
7
years of professional experience

Work History

Case Management Assessment and Diagnostics

Hallmark Youthcare
07.2023 - Current
  • Monitoring, tracking, and conveying important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Building strong relationships with clients to deliver emotional support and companionship.
  • Determine the length of stay at the facility.
  • Accompany residents to court speaking on their behalf.
  • Crisis intervention.
  • Effective communication written and verbally.

Case Manager Residential

Hallmark Youthcare
06.2022 - Current
  • Worked closely with the youth giving guidance.
  • Providing transportation to and from court.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Worked with DSS Workers, Judges, Attorneys to coordinate residents care.
  • Plans for the aftercare and placement for youths after leaving the facility.

Lead Front Desk Receptionist

Hallmark Youthcare
08.2019 - 06.2022
  • Provide direct supervision to 4 receptionist staff
  • Orient and train incoming receptionists to perform duties
  • Coordinate all receptionists duties
  • Answer central telephone system and directed calls accordingly
  • Monitor and screen visitors to verify accessibility to inter-office personnel


Receptionist

Hallmark Youthcare
08.2018 - 08.2019
  • Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Ensure safety of visitors and residents by completing HIPAA compliant identifications checks, announcing emergency codes
  • Coordinate all incoming phone calls and mail
  • Notarize CPS background checks and temporary detention orders
  • Provide general information about the facility's operations

Youth Counselor

Hallmark Youthcare
02.2017 - 08.2018
  • Provided crisis intervention and emotional support to youth.
  • Coordinated youth programs and activities to enhance life quality and self-esteem.
  • Helped youth develop and achieve personal goals with close support.
  • Monitored youth behavior and offered guidance and support for positive change.

Education

Associate of Science -

Anthem College

Associate of Science - Medical Administrative Assistant

Bryant And Stratton College
VA
06.2010

Skills

  • Case Management
  • Treatment Recommendations
  • Strong Interpersonal Skills
  • Active Listening
  • Database Coordination
  • Data Entry
  • Customer Service 7 years
  • Microsoft Word
  • Microsoft Office
  • Problem Solving
  • Dependable and realiable
  • Community affairs

Additional Information

I became a notary in 2021.

Timeline

Case Management Assessment and Diagnostics

Hallmark Youthcare
07.2023 - Current

Case Manager Residential

Hallmark Youthcare
06.2022 - Current

Lead Front Desk Receptionist

Hallmark Youthcare
08.2019 - 06.2022

Receptionist

Hallmark Youthcare
08.2018 - 08.2019

Youth Counselor

Hallmark Youthcare
02.2017 - 08.2018

Associate of Science -

Anthem College

Associate of Science - Medical Administrative Assistant

Bryant And Stratton College
Joyce Royall