Joyce Souders
Martinsburg,WV
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Assistant Manager
AlottaGamez
11.2007 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Volunteer Substance Abuse Counselor
Calvary United Methodist Church
01.2021 - 04.2023
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Supported aftercare planning for continued recovery after treatment.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
Call Center Agent
GEICO, Government Employees Insurance
04.2002 - 10.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Travel Agent
CI Travel
04.1999 - 05.2003
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
Psychology
Shepherd University
Shepherdstown, WV05-1996
Skills
- Sales growth
- Business planning
- Strategic planning
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Management
- Workload Management
- Recruiting and interviewing
- Marketing knowledge
- Sales Growth
Timeline
Volunteer Substance Abuse Counselor
Calvary United Methodist Church
01.2021 - 04.2023
Assistant Manager
AlottaGamez
11.2007 - Current
Call Center Agent
GEICO, Government Employees Insurance
04.2002 - 10.2007
Travel Agent
CI Travel
04.1999 - 05.2003
Psychology
Shepherd University