Joyce Taylor
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Customer Service Representative position. Offering excellent communication and good judgment.
Overview
1
1
year of professional experience
Work History
Virtual Care
RDI Marketing
Henderson, NV
01.2022 - 03.2022
- Coordinated program referrals for community-based resources.
- Organized clinical documentation, treatment plans, and referrals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Care Representative
RDI Marketing
Henderson, NV
10.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Logged call information and solutions provided into internal database.
Education
Bachelor of Business Administration - Business Administration
College of Southern Nevada
Las Vegas, NV06.2025
Associate of Science - Medical Assisting
Everest College
Portland, Oregon07.2008
Skills
- Critical Thinking
- Verbal and Written Communication
- Time Management
- Problem Solving
- Community Resource Referral
- Documentation and Recordkeeping
- Desktop and Laptop Computers
- Quality Assessment
- Microsoft Office
Timeline
Virtual Care
RDI Marketing
01.2022 - 03.2022
Customer Care Representative
RDI Marketing
10.2021 - 03.2022
Bachelor of Business Administration - Business Administration
College of Southern Nevada
Associate of Science - Medical Assisting
Everest College
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