Joyce Toledo
“Focus On Being Productive Instead Of Being Busy.” – Tim Ferriss
SAINT PETERSBURG,FL
Summary
Results-driven Sales Account Manager with a strong background in account relationship management, business development, and government contracting. Adept at building long-term client relationships, identifying high-value business opportunities, and leveraging trade shows to enhance market presence. Fluent in Portuguese, English, and Spanish, excelling in multicultural environments. Strategic and resourceful, I specialize in strengthening client and partner relationships, optimizing efficiencies, and driving revenue growth. My proactive sales approach has redefined traditional strategies, consistently delivering exceptional results. With deep expertise in Latin American (LatAm) and North American (NORAM) markets, I bring a strong understanding of their cultural, economic, and business landscapes—making me a valuable asset for organizations expanding in these regions.
Overview
9
9
years of professional experience
18
18
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Sales Account Manager
AIP US
Saint Petersburg, Florida
05.2024 - Current
- Manage government, school, and commercial accounts, fostering strong relationships and driving sales growth
- Develop strategic partnerships with key decision-makers to secure contracts and expand business opportunities
- Represent AIP US at industry trade shows, engaging with potential customers and staying informed on market trends
- Identify customer needs and provide tailored solutions, enhancing customer satisfaction and retention
- Collaborate with internal teams, including marketing, technical, and product teams, to ensure alignment with customer projects and goals
- Plan and execute joint marketing activities with partners (e.g., Cisco, Fortinet) to generate leads and drive revenue growth
- Regularly visit customers in the NORAM region to develop and maintain relationships, identifying new business opportunities
- Ensure seamless execution of contracts, product/service delivery, and bid management
Account Relationship Manager
Think IT Ai
Saint Petersburg, Florida
09.2019 - 05.2024
- Cultivated and maintained strong relationships with federal and state government agencies, including the Department of Defense, NORAD Command, and Florida Department of Transportation
- Identified and pursued new business opportunities within the federal sector, expanding the company’s footprint
- Maintained accurate account records and pipeline projections in CRM tools, quoted customers, and ensured appropriate follow-up throughout the sales process to win the account
- Proactively managed project, ensuring on-time delivery and client satisfaction
- Extensive knowledge of small business certification processes (HubZone, Minority-Owned, DOT DBE), guiding clients through applications and compliance requirements
Registered Behavior Technician
Roe & Associates
Saint Petersburg, FL
04.2019 - 09.2019
- Assisted clients with autism in achieving greater independence in home and community settings
- Collected behavioral data and provided daily reports to employers and client guardians
Sales & Tier 1 Tech Support
TeamViewer
Clearwater, Florida
08.2016 - 03.2019
- Provided Tier 1 technical support in Portuguese, and English, ensuring seamless customer experiences
- Assisted customers with setup, product functionality, and billing inquiries
- Conducted online demonstrations to explain software functionalities and improve user engagement
- Followed up on service issues to ensure timely resolution and customer retention
Education
Master of Science - BCBA
Florida Institute of Technology-Melbourne
05.2001 - 01.2019
Bachelor of Science - Licentiate Degree in Psychology
Evangelical School of Paraná, Brazil
Bachelor of Science - Psychology
Evangelical School of Paraná, Brazil
Skills
- Client Relationship Management
- Business Development & Sales
- Government Contracting
- Trade Show Representation
- Strategic Negotiation
- Multicultural Communication
- Cross-functional collaboration and communication
Websites
Certification
Registered Behavior Technician (40 Hrs), 2017
Timeline
Sales Account Manager
AIP US
05.2024 - Current
Account Relationship Manager
Think IT Ai
09.2019 - 05.2024
Registered Behavior Technician
Roe & Associates
04.2019 - 09.2019
Sales & Tier 1 Tech Support
TeamViewer
08.2016 - 03.2019
Master of Science - BCBA
Florida Institute of Technology-Melbourne
05.2001 - 01.2019
Bachelor of Science - Licentiate Degree in Psychology
Evangelical School of Paraná, Brazil
Bachelor of Science - Psychology
Evangelical School of Paraná, Brazil
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