Summary
Overview
Work History
Education
Skills
Affiliations
Civic Experience
References
Timeline
Generic

Joyce Wheatley

Lowry City,MO

Summary

Operations leader with extensive experience at LMR Auto Transport Brokerage Inc, specializing in workflow enhancement and customer service improvement through process automation. Skilled in vendor management and employee training, contributing to increased operational efficiency and team collaboration. Acknowledged for expertise in resolving complex customer issues and maintaining regulatory compliance.

Overview

28
28
years of professional experience

Work History

Director of Operations

LMR Auto Transport Brokerage Inc
North Charleston, SC
06.2009 - Current
  • Streamlined daily operations of dispatch team, enhancing workflow and customer service.
  • Developed strategies to improve operational efficiency through process automation and cost reduction.
  • Trained new dispatchers on company policies, procedures, and optimal route scheduling practices.
  • Resolved customer complaints regarding late or damaged deliveries by collaborating with logistics teams.
  • Acted as primary contact for external vendors providing transportation services.
  • Monitored subhauler performance to ensure compliance with safety regulations and on-time deliveries.

Owner

The Heart House
Osceola, MO
06.2006 - 12.2017
  • Developed and implemented marketing strategies to increase sales.
  • Created a customer loyalty program to reward repeat customers.
  • Provided excellent customer service to ensure customer satisfaction.
  • Trained and managed shop staff, including delegating tasks and scheduling shifts.
  • Inspected merchandise before stocking it on shelves or selling it online.
  • Maintained inventory levels by ordering stock as needed.
  • Performed regular maintenance checks on equipment used in the shop.
  • Organized special events such as promotional days or discounts to boost sales.
  • Planned in-store displays to attract shoppers and promote products.
  • Researched industry trends to stay current on market changes.

Dispatch Manager

Mcnutt Auto Transport Service
LOWRY CITY, MO
04.1997 - 06.2006
  • Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
  • Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
  • Served as primary contact for external vendors providing transportation services.
  • Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
  • Monitored sub-hauler performance, ensuring compliance with safety regulations, route optimization, and on-time deliveries.
  • Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
  • Resolved customer complaints regarding late or damaged deliveries by working with logistics teams to find solutions.
  • Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
  • Fostered a positive work environment that encouraged teamwork and professional growth among dispatch staff.

Education

Floral Design

Ashworth College
Norcross, GA
06-2008

High School Diploma -

Weaubleau High School
Weaubleau, MO
05-1990

Skills

  • Operational efficiency and process improvement
  • Cost reduction strategies
  • Vendor and client management
  • Regulatory compliance expertise
  • Customer service excellence
  • Employee training and development
  • Team building and collaboration
  • Conflict resolution techniques
  • Performance monitoring and analysis
  • Leadership training and mentorship
  • Logistics management

Affiliations

  • I am a weekend cyclist and enter races in the tri-state area. I also run for exercise and am training for my first 10K.

Civic Experience

  • I worked on numerous projects, planning events and community improvement projects with the Osceola Chamber of Commerce 2007-2011 and the Osceola PTA 2008-2010.

References

References available upon request.

Timeline

Director of Operations

LMR Auto Transport Brokerage Inc
06.2009 - Current

Owner

The Heart House
06.2006 - 12.2017

Dispatch Manager

Mcnutt Auto Transport Service
04.1997 - 06.2006

Floral Design

Ashworth College

High School Diploma -

Weaubleau High School

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Joyce Wheatley