Joyce A Cumbo
Buffalo
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
29
29
years of professional experience
Work History
Medical Assistant
Buffalo Medical Group
Williamsville, NY
06.1997 - Current
- Managed electronic health records, ensuring accurate and timely documentation.
- Coordinated patient scheduling, optimizing clinic workflow and reducing wait times.
- Educated patients on treatment plans and post-care instructions for improved outcomes.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Associates Degree - Medical Assistant
Bryant & Stratton College
NYSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Reliable team player
- Electronic health records
- Professionalism and ethics
- Inventory and supply management
Timeline
Medical Assistant
Buffalo Medical Group
06.1997 - Current
Associates Degree - Medical Assistant
Bryant & Stratton College