Joyce E Walker
Customer Service Agent
Downey,CA
Summary
Experienced customer service professional with over 30 years of knowledge and dedication. Skilled in optimizing quality, speed, and processes. Solid team player with an outgoing and positive demeanor. Consistently establishes rapport with clients, ensuring their satisfaction and contributing to company success. Articulate, energetic, and results-oriented approach that cultivates partnerships and drives business growth.
Overview
36
36
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
07.2016 - Current
- Delivered exceptional customer service to over 200 customers every day with positive attitude and focus on customer satisfaction, by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.
Customer Service Representative
Dollar Car Rental
08.2016 - 06.2017
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions..
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Traffic Officer II
Transportation
07.1988 - 01.2015
- Offered exceptional customer service while interacting with motorists seeking assistance or information pertaining to their rights as drivers or passengers in various situations involving vehicle operation or parking restrictions.
- Coordinated with other law enforcement agencies during special events to manage traffic control operations efficiently.
- Evaluated complaints from residents about recurring congestion issues in specific neighborhoods leading to targeted interventions aimed at alleviating such concerns where possible.
- Maintained visible presence in high-traffic locations during peak travel times to deter potential violations and promote adherence to traffic laws among motorists.
- Served as a reliable resource for the public by addressing inquiries regarding local traffic laws, parking regulations, and directions to destinations within the jurisdictional area.
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Appointment Scheduling
- Microsoft Office Suite
- Microsoft PowerPoint
- Live chat support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Certificate of Completion - Computer And Information Sciences
Long Beach City College
Long Beach, CA06.1984
Some College (No Degree) - Medical Transcription
Universal Class
OnlineTimeline
Customer Service Representative
Dollar Car Rental
08.2016 - 06.2017
Customer Service Agent
Southwest Airlines
07.2016 - Current
Traffic Officer II
Transportation
07.1988 - 01.2015
Certificate of Completion - Computer And Information Sciences
Long Beach City College
Some College (No Degree) - Medical Transcription
Universal Class