Joycelyn Faniel
Houston,United States
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
2018
2018
years of post-secondary education
Work History
Insurance Verification Specialist
Navient Solutions
Houston, Texas
05.2023 - 07.2025
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Performed daily audits of submitted claims to ensure compliance with industry standards and regulations.
- Researched third party payer guidelines related to prior authorizations, coding and billing processes.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Customer Service Representative
CareCentrix
Houston, TX
03.2020 - 04.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Yates Highschool
Houston, TXTimeline
Insurance Verification Specialist
Navient Solutions
05.2023 - 07.2025
Customer Service Representative
CareCentrix
03.2020 - 04.2023
Yates Highschool