Joycelyn Saucedo
Garland,TX
Summary
Results-driven Optician with extensive experience at AEG Vision, recognized for boosting customer satisfaction and sales through personalized eyewear solutions. Demonstrates expertise in strategic planning and sales techniques, leading to significant revenue growth. Skilled in team leadership and employee training, fostering a collaborative environment that consistently surpasses performance targets.
Overview
5
5
years of professional experience
Work History
Optician
AEG Vision
Garland, TX
03.2024 - 03.2025
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Apartment Leasing Agent
Birchstone Moore
Irving, TX
07.2023 - 03.2024
- Escalated critical issues to property manager to deliver immediate resolution.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on renewal notices.
- Assisted current tenants with maintenance requests and other inquiries.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Eyeglass Manager
America's Best Contacts and Glasses
Rowlett, TX
05.2021 - 06.2023
- Scheduled appointments, verified insurance coverage, maintained accurate patient records, and assisted with preliminary testing.
- Assisted patients and customers with the choice of frames to best fit budgetary requirements and style preferences.
- Investigated and resolved customer complaints, and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays, and the entire store, and processed defective, spoiled, and cannibalized frames.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Sold and recommended eyewear products, merchandise, and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- I telephoned appointment holders the day before to confirm times, contacted no-shows, obtained insurance pre-authorization, and notified patients upon eyewear availability.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Trained and mentored multiple new eyewear specialists, and continued education to keep up with current technologies.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Recommended specific lenses, coatings, and frames to suit individual client needs.
- Used hands, heat, and tools to bend and shape frames to fit the customer's face.
- Pretested patients prior to the optometrist examination assessing pressures, visual acuities, and autorefraction.
- Supervised and contributed to training student opticians.
- Conducted special tests, such as field of vision assessment, OCTs, and pachymetry.
Lead Lash Consultant
Amazing Lash Studio
Dallas, TX
11.2019 - 05.2021
- Maintained meticulous records on each client, noting services provided, and individual preferences.
- Kept a full schedule of appointments by earning repeat business and marketing services to capture new customers.
- Helped the team handle high-volume work by prioritizing tasks and organizing supplies.
- Collaborated with the team to consistently exceed sales quotas and maximize customer satisfaction.
- Used downtime effectively to keep the store clean and the products stocked.
- Handled fast-paced store and telephone customer inquiries to offer information and sell products.
- Promoted a maintenance program to successfully convert 75% of guests.
- Prepared guests' treatment paperwork, and accurately managed payments to keep records current.
- Self-marketed and promoted services online to obtain new clients, and retain prior clients.
- Entered and updated new customer details in customer relationship management software.
Clerk
AMG Motorcars
Garland, TX
12.2019 - 06.2020
- Managed data entry, scanning documents, and inputting specific pieces of information to update files.
- Disposed of outdated file materials, including shredding secure records to maintain confidentiality.
- Managed incoming communication with an efficient distribution of mail, messages, and files.
- Delivered messages and ran errands.
- Kept the office file system highly organized, and quickly retrieved needed records.
- Delivered high-quality customer service through a deep commitment to knowledge and performance.
- Oversaw office inventory by restocking supplies, and submitting purchase orders.
Education
Some College (No Degree) -
Richland College
Dallas, TXSkills
- Strategic planning
- Operations Management
- Sales Techniques
- Expense tracking
- Workforce management
- Schedule preparation
- Staff management
- Performance Management
- Team Leadership
- Performance Evaluations
- Employee Training and Development
- Effective communication
- Product knowledge
- Time management
- Verbal and written communication
- Budget Control
Languages
3,4,
Affiliations
- soccer
- avid
- reading
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Optician
AEG Vision
03.2024 - 03.2025
Apartment Leasing Agent
Birchstone Moore
07.2023 - 03.2024
Eyeglass Manager
America's Best Contacts and Glasses
05.2021 - 06.2023
Clerk
AMG Motorcars
12.2019 - 06.2020
Lead Lash Consultant
Amazing Lash Studio
11.2019 - 05.2021
Some College (No Degree) -
Richland College
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