Joye Samuelson
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level paraprofessional position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Sales Associate
Walmart
McCook, NE
08.1998 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Wrapped, boxed and weighed bakery department products.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Recommended complementary purchases to customers, increasing revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Regularly reviewed promotional materials to verify accuracy of product information.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Processed payments and provided receipts to establish proof of transaction.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Communication with customers professionally and proactively to provide product information and advice.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Managed efficient cash register operations.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
Associate
Taco John's
McCook, NE
02.1996 - 08.1998
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Maintained relationships with customers to maximize sales opportunities.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided product price information to customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed customer relations through communication and helpful interactions.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Worked varied hours to meet seasonal and business needs.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Restaurant Hostess
Country Kitchens LLC
McCook, NE
02.1995 - 02.1996
- Accommodated special seating requests for guests to enhance satisfaction.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Opened and closed seating sections according to volume of guests.
- Checked in with servers to confirm preparedness before seating customers.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Completed daily side work and opening and closing duties without fail.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Reported problematic guests to management to foster safe and pleasant environment.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Provided patrons with estimated waiting times during peak service hours.
- Promoted business loyalty by fostering positive customer relationships.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took initial drink orders and relayed information to wait or bar staff.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Supported needs of 6-person wait staff who attended to specific needs of countless customers daily for a restaurant with social relevancy and intentionality.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Relayed guest comments or suggestions to manager on duty for further action.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Seated patrons based on guest preferences and seating availability.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Advised customers about special offerings and menu items to help drive sales.
- Answered phone calls to take orders, give information and document reservations.
- Used cash registers and credit card machines to cash out customers.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Waitress Trainee
The Perfect Mix
Bertrand, NE
06.1993 - 05.1994
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Checked guests' identification before serving alcoholic beverages.
- Adhered strictly to food safety guidelines reducing potential health risks associated improper handling storage.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Inspected dishes and utensils for cleanliness.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Served food and beverages promptly with focused attention to customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Deli Clerk
Hinky Dinky
McCook, NE
10.1993 - 03.1994
- Brewed coffee and tea and changed out drink station syrups.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Observed customer purchases in line and differentiated between standard portions.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Documented customer orders and conveyed special requests to kitchen staff.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Replenished serving stations with fresh food and cleaned up spills.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Accurately operated cash register to process customer payments.
- Offered product samples to customers, generating additional sales through taste-testing.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Learned other teammates' work tasks to train as backup.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Greeted customers at counter to fulfill requests and answer questions.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
Education
Associate of Applied Science - Business Administration And Management
University of Nebraska - Nebraska College of Technical Agriculture
Curtis, NE05.1997
Associate of Applied Science - Animal Husbandry
McCook Community College
McCook, NE05.1995
High School Diploma -
Bertrand Community Schools
Bertrand, NE05.1993
Skills
- Excellent people skills
- Speech Clarity
- Informed Product Selections
- Persuasion techniques
- Friendly and Helpful
- Complex Problem-Solving
- Inventory Tracking
- Creative Thinking
- Outgoing Personality
- Problem-solving skills
- Decision-Making
- Problem-Solving
Timeline
Sales Associate
Walmart
08.1998 - Current
Associate
Taco John's
02.1996 - 08.1998
Restaurant Hostess
Country Kitchens LLC
02.1995 - 02.1996
Deli Clerk
Hinky Dinky
10.1993 - 03.1994
Waitress Trainee
The Perfect Mix
06.1993 - 05.1994
Associate of Applied Science - Business Administration And Management
University of Nebraska - Nebraska College of Technical Agriculture
Associate of Applied Science - Animal Husbandry
McCook Community College
High School Diploma -
Bertrand Community Schools