Joyley Castillo

• Supervised daily operations, ensuring compliance with healthcare regulations and protocols.
• Trained and mentored staff on best practices in patient care and administrative processes.
• Coordinated departmental meetings, facilitating communication between managers and support staff.
• Managed inbound and outbound calls while providing excellent patient support and resolving inquiries efficiently.
• Assisted team members with escalations, workflow guidance, and issue resolution as a key support resource.
• Contributed to team success and operational efficiency in a fast-paced healthcare environment
  

Customer Service Representative

• Provided accurate information regarding insurance benefits and coverage
• Assisted doctors, nurses, and healthcare providers with eligibility and coverage verification
• Handled inbound and outbound calls in a fast-paced healthcare environment
• Delivered excellent customer service while resolving patient and provider inquiries efficiently
• Demonstrated strong communication, problem-solving, and multitasking skills
• Maintained professionalism and attention to detail in all interactions