Joyous Edwards
Dallas,Texas
Summary
Skilled at-home advisor with background in providing superior customer service, troubleshooting technical issues and maintaining high customer satisfaction. Strengths include strong verbal communication skills, patience and ability to multitask efficiently. Previously contributed to improving customer service quality by solving complex technical problems swiftly and effectively.
Overview
8
8
years of professional experience
Work History
Unarmed Security Guard
Allied Universal Security Services
Dallas, TX
01.2024 - 05.2025
- Responded promptly to inquiries from staff members regarding security issues or concerns.
- Investigated disturbances, theft, vandalism, accidents, medical emergencies, fires. on site as needed.
- Assisted in the development and implementation of security policies and procedures.
- Observed all entrances for any signs of criminal activities or trespassers.
Ride Operator
Carowinds
Charlotte, NC
03.2023 - 12.2023
- Greeted customers upon arrival at the entrance gates.
- Demonstrated knowledge of ride operations, including proper use of restraints.
- Verified rider height requirements for each attraction prior to boarding.
- Performed regular tests on rides and documented results accurately.
Team Member
Old Navy
Charlotte, NC
10.2020 - 09.2022
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Shift Leader
Bojangles' Famous Chicken 'n Biscuits
Charlotte, NC
02.2017 - 07.2020
- Assisted in training new employees on shift operations.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Maintained an organized work environment by delegating tasks to staff as needed.
Education
Bachelor of Arts - Public Relations
University of North Carolina At Charlotte
Charlotte, NC03-2024
Skills
- Access control
- Customer service
- Team collaboration
- First aid certification
- Time management
- Problem-solving abilities
- Cash handling
- Food preparation
Timeline
Unarmed Security Guard
Allied Universal Security Services
01.2024 - 05.2025
Ride Operator
Carowinds
03.2023 - 12.2023
Team Member
Old Navy
10.2020 - 09.2022
Shift Leader
Bojangles' Famous Chicken 'n Biscuits
02.2017 - 07.2020
Bachelor of Arts - Public Relations
University of North Carolina At Charlotte
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