Jozy Taylor Lammers
Seattle,WA
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities with 4+ years of experience. Committed to maintaining professional relationships to increase profitability and drive business results. A solid team player with outgoing, positive demeanor. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Bourbon Steak
11.2021 - Current
- Ability to perform every position in a restaurant and how to be useful wherever was needed, while ensuring all guests receive prompt and professional service
- Brainstormed and implemented a training program all positions and followed program for 8 new employees, guaranteeing attention to detail and compressive restaurant methodology and practices
- Helped with specialized events, wine dinners, VIPs, buy out dinners, off-site dinners, while maintaining resturant standards and creating a memorable experience
- Memorized a list of over 200 high ticket food, liquor, and wine items and performed sales to create experiences for guests
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Lead Barista
Local Coffee Spot
08.2021 - Current
- Prepared and handmade coffee beverages, breakfast, and lunch items
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Lead Barista
Sunrise Bagel & Espresso
11.2019 - 08.2021
- Recommended products based on solid understanding of individual customer needs and preferences.
- Memorized over 50 menu items and created custom drinks for 100 to 200 customers a shift
- Provided friendly customer service all while remaining calm and collected during periods of high volume
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Server
The Fudge Pot
05.2019 - 09.2019
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
Education
Business
University of Alaska Fairbanks
Fairbanks, AKHigh School Diploma -
Raven Homeschool
Fairbanks, AK05.2021
No Degree -
West Valley High School
Fairbanks, AKSkills
- Decisiveness and strong problem-solving skills, especially under stress
- Management, negotiation, listening, and verbal and written communication skills
- Exceptional Customer Service
- Friendly and outgoing
- Ability to adapt to different environments and personalities
- Organizational and multitasking skills
- Fast learner while being passionate about my work and being efficient
Certification
- Level One Wine Sommelier, WSET - June 2022
Timeline
Server
Bourbon Steak
11.2021 - Current
Lead Barista
Local Coffee Spot
08.2021 - Current
Lead Barista
Sunrise Bagel & Espresso
11.2019 - 08.2021
Server
The Fudge Pot
05.2019 - 09.2019
Business
University of Alaska Fairbanks
High School Diploma -
Raven Homeschool
No Degree -
West Valley High School
- Level One Wine Sommelier, WSET - June 2022
Similar Profiles
Kalonna ReevesKalonna Reeves
Server Assistant at Bourbon SteakServer Assistant at Bourbon Steak
Westley AllenWestley Allen
Lead Line Cook at Bourbon SteakLead Line Cook at Bourbon Steak
Kylin BradyKylin Brady
Service Captain at Bourbon Steak at The Four SeasonsService Captain at Bourbon Steak at The Four Seasons