J. Paige Gandee
Gresham
Summary
Office and administration specialist known for attention to detail, reliability and optimizing the work environment. Experienced in management, ranging from accounts receivables processes to front office operations. Strong organizational and communication skills contribute to successful coordination and management of dynamic work loads. Longstanding background in client services, in conjunction with multi-team liaison work, has fostered an expertise in collaboration.
Overview
7
7
years of professional experience
Work History
Office Manager
Columbia Equine Hospital
01.2026 - Current
- Maintain organized office environment to enhance productivity and efficiency
- Assist in scheduling meetings and managing calendars for staff members
- Support financial operations through invoice processing and expense tracking
- Coordinate communication between departments to address guest inquiries and resolve issues promptly
- Train new staff on front office systems and customer service protocols to maintain high service standards
- Monitor financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies
- Reconcile end-of-day reports to determine accurate billing and payment processing
- Manage files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Manage reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization
- Handle guest complaints with empathy and professionalism, restoring satisfaction swiftly
Receptionist
Columbia Equine Hospital
06.2025 - 12.2025
- Manage multi-line phone system, directing calls to appropriate departments and ensuring efficient communication
- Schedule appointments for clients, optimizing daily operations and enhancing patient flow
- Maintain accurate patient records using electronic medical record systems, ensuring data integrity and compliance
- Assist veterinary staff with administrative tasks, contributing to team productivity and service quality
- Handle patient inquiries effectively, providing information on services and addressing concerns promptly
- Process payments streamlining financial transactions for the hospital
- Organize office supplies and maintained cleanliness of reception area, promoting a professional atmosphere
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Order Fulfillment & Accounts Receivable Specialist
Novalite USA
03.2022 - 05.2025
- Process customer payments and updated accounts receivable records accurately
- Process and fulfill customer orders efficiently, ensuring timely delivery and accuracy
- Assist in resolving customer inquiries regarding invoices and payment discrepancies
- Collaborate with sales team to ensure timely billing and account reconciliation
- Coordinate with warehouse team to optimize inventory management and reduce order discrepancies
- Process and reconcile customer payments using accounting software to ensure accuracy in accounts receivable
Server, Bartender, To-Go Specialist
Olive Garden Restaurant
12.2018 - 03.2022
- Provide exceptional customer service, ensuring guest satisfaction and repeat visits
- Manage food and beverage orders efficiently to optimize workflow
- Train new staff on menu offerings, service standards, and proper procedures
- Maintain cleanliness and organization of dining area to enhance guest experience
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences
- Work with POS system to place orders, manage bills/payments, and handle complimentary items
Education
High School Diploma -
Reynolds High School
Troutdale, OR06-2009
Skills
- Office management and administration
- Scheduling and calendar management
- Document management and data entry
- Client and customer services
- Accounts Receivables and billing
- Month-end closing procedures
- Staff management/Employee supervision
- Staff hiring and employee training
- Purchase order management
- Shipping coordination
Timeline
Office Manager
Columbia Equine Hospital
01.2026 - Current
Receptionist
Columbia Equine Hospital
06.2025 - 12.2025
Order Fulfillment & Accounts Receivable Specialist
Novalite USA
03.2022 - 05.2025
Server, Bartender, To-Go Specialist
Olive Garden Restaurant
12.2018 - 03.2022
High School Diploma -
Reynolds High School