J Paul Hampsher
Wendy's, Hardees
Cedar Rapids,IA
38
years of professional experience
Dynamic professional with a proven track record in enhancing guest satisfaction, streamlining operations, and effective team building. Expertise in customer service, inventory management, and staff training ensures measurable improvements in operational efficiency.
Work History
Assistant Manager
38 Years 2 Months- Led team to enhance customer service standards and improve guest satisfaction.
- Streamlined operational processes to increase kitchen efficiency and reduce wait times.
- Trained and mentored new employees on company policies and best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Conducted regular performance evaluations to identify areas for improvement in team productivity.
- Developed training materials to support ongoing employee development initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
Bachelor of Arts - Communications With An Emphasis in Journalism
Associate of Arts - Social Services
Skills
Customer service
Team building & motivation
Task delegation & time management
Staff training and development
Recruiting and interviewing
Inventory management
Money handling
deposits
Professional and courteous
Timeline
Assistant Manager
Wendy's, Hardees
03.1988 - 05.2026Read More
Mount Mercy
Bachelor of Arts from Communications With An Emphasis in Journalism
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Kirkwood Community College
Associate of Arts from Social Services
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