J'Racin Roberson
Covington,LA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Owner/Operator
7:77am
11.2020 - Current
- Creates sales opportunities with both existing and new clients
- Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Accomplished multiple tasks within established timeframes.
Visual Expert
Gap Inc.
08.2022 - 09.2023
- In charge of moving mannequins, dressing them, adjusting clothing flow.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Greeted patrons warmly and offered to assist with issues or needs.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Packed and labeled boxes with maximum efficiency.
SME
T-Mobile
12.2021 - 07.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tallied cash drawer at beginning and end of each work shift.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate's - Graphic design
Odessa College
Odessa, TXHigh school or equivalent - Graphic design
Permian High School
Odessa, TX01.2017
Skills
- Data Analytics
- Goal-Oriented
- Project Management
- Negotiation
- Conflict Resolution
- Delegation Skills
- Ethical Conduct
- Problem Solving
- Team Building
- Emotional Intelligence
- Leadership Abilities
- Project Planning
- Idea Development and Brainstorming
- Analytical Thinking
- Sales Negotiation
- Marketing Strategy Development
- Customer Assistance
- Customer Service
- Team collaboration
- Adaptability
- Organizational skills
Certification
ACA InDesign
Additional Information
I enjoy creating comics and pushing the boundaries of my own skills, creating new ideas and new art pieces in general is my life.
Languages
English - Fluent
Japanese - Beginner
Spanish - Beginner
Personal Information
Willing To Relocate: Anywhere
Assessments
- Customer service, Proficient, May 2022, Identifying and resolving common customer issues
- Attention to detail, Proficient, November 2021, Identifying differences in materials, following instructions, and detecting details among distracting information
- Spreadsheets with Microsoft Excel, Proficient, November 2021, Knowledge of various Microsoft Excel features, functions, and formulas
- Social media, Proficient, December 2021, Knowledge of popular social media platforms, features, and functions
- Written communication, Proficient, December 2021, Best practices for writing, including grammar, style, clarity, and brevity
Awards
Graphic Artist Scholarship
Timeline
Visual Expert
Gap Inc.
08.2022 - 09.2023
SME
T-Mobile
12.2021 - 07.2022
Owner/Operator
7:77am
11.2020 - Current
Associate's - Graphic design
Odessa College
High school or equivalent - Graphic design
Permian High School
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