- Music
- Cooking
- Youth mentor, providing guidance and support to empower the next generation of leaders
James Walker
Laurel
Summary
Experienced in team leadership, operational management, and delivering excellent customer service. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Demonstrates a track record of fostering a collaborative and adaptable workplace. Proactive and meticulous in the sales industry with over 7 years of experience. Proficient in inventory control, sales, staff training, and development. Customer-oriented team player with expertise in generating optimal satisfaction levels while building profits and driving client generation.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Verizon wireless
06.2022 - 01.2023
- Unfortunately, I had to step away from employment, due to having to provide daily medical assistance for both of my parents
- My mother was diagnosed with stage III breast cancer and my father had a major stroke 6 months following her diagnosis
- Thankfully, they are both in a much healthier place which has allowed me to pursue gainful employment once again
Mobile Expert
T-Mobile
10.2021 - 03.2022
- Basic customer assistance in identifying their primary mobile device needs, answering any questions they may have pertaining to devices, suggesting a suitable device along with explaining different service plans that coincide with the customers’ budget, while relaying information of other products and services that are available for the maximum sales experience
Key Holder/Sales Lead
Verizon wireless
08.2018 - 10.2021
- Team lead key holder to the store
Salesman/Floor Manager
Antwerpen Hyundai Chrysler Jeep
08.2016 - 08.2018
- Greeting potential buyers that are visiting the showroom and converting them into actual paying customers by listening to and understanding their needs, price points and directing them to the most appropriate vehicle while maximizing the sales experience
- Understanding the characteristics, capabilities, and features of all vehicles and providing the potential customer with detailed information
- Making sure the customers understand the feel of the vehicle by accompanying them on test drives and demonstrating vehicle features
- Also provide them with my full attention in answering all questions
- Write up sales proposals, shopping for and obtaining an approval from various banking institutes or auto finance companies for leasing or purchase of the vehicle, and providing the customer with the lowest financing rate to close the sale
- Finalize the sale by going over the customers’ payment plan, warranty, any applied discounts and vehicle services
- (Licensed to sale in the State of Maryland)
Salesman
Antwerpen Hyundai
05.2016 - 08.2018
Office Assistant
WAEPA – Worldwide Assurance for Employees of Public Agencies
06.2012 - 05.2016
- Maintained large numeric filing system (40k individual files), scanning legal documents of the current insured members of the association as well as new applicants on a daily basis
- Input sensitive and personal information of new applicants and insureds in the company’s data system
- Distributing supplies, unloading, shelving and maintaining incoming and outgoing office supplies
- Provide verbal customer service when needed
Coach
Overtime Athletics
10.2013 - 04.2016
Sales Associate
Finish Line, Inc.
08.2011 - 07.2012
Education
Attended - Music/Audio Production
The Art Institute of Washington
Arlington08-2012
Attended - American History
Montgomery College
Rockville, MD08-2011
High School Diploma -
Blake High School
Silver Spring, MD06-2011
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Workload management
- Conflict resolution
- Customer rapport
- Consulting
- Sales growth
- Retail operations
- Staff supervision
Interests
Timeline
Assistant Manager
Verizon wireless
06.2022 - 01.2023
Mobile Expert
T-Mobile
10.2021 - 03.2022
Key Holder/Sales Lead
Verizon wireless
08.2018 - 10.2021
Salesman/Floor Manager
Antwerpen Hyundai Chrysler Jeep
08.2016 - 08.2018
Salesman
Antwerpen Hyundai
05.2016 - 08.2018
Coach
Overtime Athletics
10.2013 - 04.2016
Office Assistant
WAEPA – Worldwide Assurance for Employees of Public Agencies
06.2012 - 05.2016
Sales Associate
Finish Line, Inc.
08.2011 - 07.2012
Attended - Music/Audio Production
The Art Institute of Washington
Attended - American History
Montgomery College
High School Diploma -
Blake High School
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