Jsmine Nowlin
Orlando,FL
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. I have over 12 years of Customer service experience and Pharmacy. I have worked in call center setting, Mail order, Specialty Pharmacy, Fulfillment and hospital.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Cigna Specialty Pharmacy
01.2023 - 04.2024
- Working under the supervision and or alongside Pharmacist
- Processing and Preparing Rx's
- Inventory / Tracking Inventory
- Advanced Therapies Drugs
- Hazardous Drugs
- Printing Labels
- Sanitizing Pick Stations
- Cycle Counts
- Specialty and Non Specialty Drugs
Pharmacy Technician Dr Call Tech Lead
Alliance Rx Walgreens Prime Specialty Pharmacy
10.2018 - 07.2021
- Working under the supervision and or alongside Pharmacist
- Refill/ Process medications
- Refill status, prescription clarification, test claims, insurance verification
- Prior Authorizations
- Data Entry
- Hipaa verification
- Image Indexing. Annotations, Rx Scanning
- Working efficiently to avoid delay of orders (STAT)
- Resolving escalated order issues, patients, pharmacy and MDO inquires
Pharmacy Technician Team Lead Supervisor
Walgreens Mail Order
06.2015 - 04.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Team Lead Supervisor
- Deescalating calls and issues
- Coaching agents, Quality Analyst
- Following up with Pharmacies, MDO's and or Patients
- Processing Rx's (New and or Refills)
- Data Entry
- Insurance verification
- Test Claims
- Hipaa verification
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL06.2010
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Computer Skills- Customer Service
- Multi Tasking
- Paying attention to details
- Pharmacy Ethics
- Pharmacy Software Proficiency
- Interpreting and Processing Medication Orders
- Insurance Billing
- Pharmacology knowledge
Certification
- Pharmacy Tech License
- Certified Nursing Assistant
Timeline
Pharmacy Technician
Cigna Specialty Pharmacy
01.2023 - 04.2024
Pharmacy Technician Dr Call Tech Lead
Alliance Rx Walgreens Prime Specialty Pharmacy
10.2018 - 07.2021
Pharmacy Technician Team Lead Supervisor
Walgreens Mail Order
06.2015 - 04.2018
High School Diploma -
Dr. Phillips High School