Summary
Overview
Work History
Education
Skills
Timeline
Generic

Precious Rebollar

Hollywood,FL

Summary

Successfully manages high volumes of documentations in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.

Overview

9
9
years of professional experience

Work History

Billing Specialist

Kaseya
Miami, FL
06.2023 - Current
  • Performed data entry into accounting software programs such as NetSuite & Salesforce .
  • Generated periodic reports summarizing account balances and collection activities.
  • Investigated incorrect billings and processed refunds as necessary.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Assisted with year-end closing tasks including preparing journal entries.
  • Provided support to other departments within the organization as needed.
  • Answered customer inquiries regarding billings, payments, account status.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Performed additional duties as assigned by management team.
  • Assisted in developing strategies for improving collections processes.

Customer Account Specialist/ Collections

Kafene
Hollywood, Florida
07.2022 - Current
  • Maintained accurate customer account information and databases.
  • Followed up on communication with accounts to maintain customer engagement.
  • Answered customers' questions regarding orders, billing and returns.
  • Reviewed contact and account history to make quality outbound calls.

Servicing Specialist/ Collections

Speed Leasing
Hollywood, FL
12.2017 - 04.2021
  • Organized, filed and maintained customer, department and regulatory loan records.
  • Submitted completed loan applications, including recommendations for underwriting approval or denial.
  • Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Answered calls to assist with customer questions and concerns.

Collections Specialist

Express Cashmart
Dania Beach, FL
09.2015 - 12.2017
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Processed payments over phone and set up recurring drafts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Reviewed accounts to determine payment plan compliance.

Education

Associate of Science - Business Administration

Mid State
Peoria
06.2011

Skills

  • Data management
  • People skills
  • Conflict resolution
  • Multitasking
  • Working collaboratively
  • Friendly, positive attitude
  • Clerical
  • Computer skills
  • Leadership
  • Training & Development
  • Debt Repayment Negotiation
  • Skip Tracing
  • Payment Scheduling
  • Negotiation and Resolution
  • Managing Delinquent Accounts

Timeline

Billing Specialist

Kaseya
06.2023 - Current

Customer Account Specialist/ Collections

Kafene
07.2022 - Current

Servicing Specialist/ Collections

Speed Leasing
12.2017 - 04.2021

Collections Specialist

Express Cashmart
09.2015 - 12.2017

Associate of Science - Business Administration

Mid State

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Precious Rebollar