Jonathan Trigg

Creating and maintaining an elevated team member experience that translates to a great guest experience. Supporting nine locations with up to 250+ team members and growing. Leveraging technology to promote positive and efficient people operations, team member success, streamline HR objectives, and maintain compliance.

• Leveraging ATS and AI to provide higher efficiency and effectiveness to recruiting and candidate selection, saving hiring managers on average 8-10 hours a week on recruiting activity
• Reduced employee turnover by 74% over two years through better hiring practices, clear onboarding, and effective training outlines
• Partnering with executive leadership to develop competitive compensation and benefits programs.
• Overseeing payroll processing, benefits administration, and workers’ compensation management.
• Leveraging Learning Management Systems to optimize training assignments and compliance.
• Conduct workplace investigations related to harassment, discrimination, and policy violations.
• Remaining compliance with federal, state, and local employment laws and regulations, effectively mitigating and reducing legal liabilities.
• Coaching managers on positive and effective performance management, employee relations, and disciplinary actions

Revitalized struggling location by communicating our values and mission, establishing clear expectations, and effective coaching and development

• Developed two team members into General Managers for new locations
• Stabilized and kept food costs to under 25%, labor costs under 23%, and steadied annual sales growth from $1.5M to $2.5M, averaging 8% monthly sales growth from the prior year

FOH Manager

• Managed 15-20 team members
• Established operational procedures and protocols that aligned with company goals to drive efficient sales growth
• Exceeded daily, weekly, and monthly sales targets by 5% or more
• Developed product inventory procedures that lowered food costs below 25% of overall sales

BOH Manager

• Controlled Food and Labor cost in order to consistently perform under target numbers of 50%
• Consistently produced excellent products through efficient operational flow, proper scheduling, and quality control

Life Coaching program for college students and post-graduate individuals, providing support, guidance, and direction during this major life transition.

• Developed group workshops and a 16-week program which included an 8-page personal reflective workbook
• Successfully completed two 16-week pilot programs with 16 college and postgraduate students with glowing reviews
• Managed intern team of four to help build and scale the organization
• Spearheaded marketing strategy of hosting college study nights
• Secured multiple volunteers to coach and provide professional and personal guidance for each participant