Jualesca Figueroa

• Complete the Medical Assistance Application, screen for disability and complete the hospital charity care form with patient/family member or guardian.
• Update computer system daily
• Medical Assistance production reports completed daily
• 1663’s must be taken to appropriate physician within 24 hours of completing the application
• Secure all releases, waivers and questionnaires needed
• Leave each patient with a pending document’s check list and follow up daily while patient is still in-house (if applicable).
• All necessary verification should be faxed for within the first 24-48 hours of completing the MA application
• Prepare applications for drop off at County Assistance Office
• Discharge files are to be worked immediately
• Follow up with County Assistance Office until determination has been made.
• Assist with the Marketplace where applicable.
• Report Red Flag and non-cooperative patients to management.
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Answered phone calls.

• Responsible for check in and check out process.

• Process payments

• Greeting Quest.

• Maintained and organized desk area .

• Manage the reservation system and perform bookings, cancellations, and reservations.

• Record daily occupancy and rate totals.

• Issue keys.

• Communicate with quest room problems to housekeeping and maintenance staff .

Enrolled people that were eligible for medical assistance.

• Assist with questions and concerns.

• Made any changes to account .

• Made outbound calls.

• Organized mail and made sure the information was correct in the system.

Oversaw the intake of oral nutrition and quality of life of young 17-year-old female teen up to the age of 25 who was diagnosed with autism.

• Groomed and bathed the autism patient within her home and living quarters

• Assisted with daily living activities such as recreational activities, oral feedings and G-tube feedings, in addition to basic her home cleaning

• Assisted her with prescribed physical therapy and exercising routines • Reported her health issues and statuses to her father and her nurse

• Transported her to destinations such medical appointments, shopping centers, and recreational facilities such parks, museums, and family events

• Routinely monitored her well-being throughout the day and provided bedside care • Evaluated her needs and plans for continuing care taking services

Performed duties of greeting, welcoming, and directing visitors appropriately; notified company personnel of visitor arrivals while maintaining security and telecommunications.

• Maintained telecommunication system by following manufacturer's instructions for house phone and console operation.

• Maintained safe and clean reception area by complying with procedures, rules, and regulations.

• Maintained continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

• Presented new join orientations for new hires and reviewed all of their pre-employment documentation

• Managed administration documentation for inbound and outbound shipment reports of various medications

Served as a Bilingual (Spanish/English) call center representative for AT&T with a history of top ranked production in inbound and outbound call center phone calls. Routinely singled out for high volume, high quality work that consisted a daily count of 100+ calls.

• Properly directed inbound and outbound calls in phone quest to improve call flows

• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction

• Answered customer telephones calls regarding existing accounts

• Consulted with customers to evaluate needs and determine their best options

• Consisted improve customer satisfaction through expert resolution of conflict, issues, and concerns

• Upgraded service and offered additional service packages or options their existing AT&T phone services

Served as an adaptable general warehouse worker with extensive experience in material handling, inspection soldering and working in a fast/slow paced environment.

• Inspected all merchandise for damage and discrepancies with documentation

• Repaired items for shipment by correctly boxing and padding according to their shipping requirements

• Soldered various computer components of electronic control boards which were then sent to the assembly department

• Transported parts between various sections of the warehouse by using pallet jacks, hand carts, and hand trucks

• Executed daily general work area cleaning